Keep up the great work. In an age where customer service has virtually been thrown out the window, you guys have set a new standard and it's greatly appreciated. Buying a home can be nerve wracking to say the least however with you guys, my family felt confident in our process. Thanks again, and keep it up!!!
I would like to thank everyone at Veterans United that I worked with. They were all very professional and completed things in a timely manner which was important to me being on timeline. This was a very pleasant home buying experience. THANK YOU.
VU, Took care of me in every way a lender should and then some. I was always informed and whenever I had a question it was answered same day. I was extremely comfortable with Doug and Michelle and was really happy to work with them.
To all that we didn't have the pleasure to speak with, you are not forgotten! Thank you! Vic & Heather
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Medie went far above and beyond, answering calls on weekends, and updating me on everything.
We had to deal with so many issues with the seller, and Medie was continuously on the ball no matter what was thrown our way.
Definitely recommend him to anyone!
The team I had throughout this process was very helpful when I needed them. They explained all the details and broke things down that I didn't really understand. I wish that choosing Veterans United was my first option because the process was more efficiently done and I wasn't lost throughout the journey. I appreciate all that you guys do for us veterans. It felt good to know how you understand us and the struggles sometimes we face but I am grateful for the experience and I have already recommended fellow comrades to go with you. Thank you!
Nick was very knowledgeable and understanding.
You guys are amazing. One of the best loan experiences ever. Keep doing what you're doing.
Michael and Bryce were the two people that we dealt with directly. Both of these individuals were incredibly professional, and at the same time went beyond professional to a more personal method of dealing with us. My wife and I felt that these guys handled our loan just as if it were there own. I do not know what VU's training and promotion path is, but whatever positions with VU that is above where they are now, should be very seriously considered. We will surely recommend VU to every vet that we come across and we will always be grateful for helping us on a loan to buy a dream.
Awesome experience, thank you!
Please applaud your colleagues Derek and Stephanie for their efforts and commitment to customer satisfaction.
I would definitely recommend United Veterans to any of my veteran friends looking to purchase a house.
Scheduled to originally close on 6/1 which was a Monday, on Friday at 5pm they were asking for receipts on a water test that had been conducted 3 weeks earlier and results sent. Didn't close on Monday...On Tuesday they were still asking for statements of documents that were sent in at the very beginning. I really don't think that the underwriting process ever cared that the loan was closed on time or not or they would have gotten everything they wanted in time to make closing happen on time.