Jake was quick to respond, caring and helpful.
Communication was very poor, the constant change in needs is horrible
Caleb and Jason G, were amazing! They made the process quick and easy! They made us feel like family and that is very important to us.
Josh was very diligent (and quick) with getting me all the information that I needed to submit to make this a smooth process. GREAT JOB!!
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Veterans United is straight forward with no gimmicks
They were most helpful quick on questions and courteous at all times.
Great job! They did all the work!
Wesley Earl kept us very informed and answered all the questions we had. We felt very comfortable with all of the experiences.
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I appreciate the speed, efficiency, and friendliness of the loan officer and staff. My only concern is that there were one or two forms that came up as urgent that I wish I knew about earlier. On the other hand, these issues were resolved quickly and within the deadline, so I am grateful.
The team was very helpful in answering all my questions. .
My agent Bo Clapp was absolutely wonderful. But the underwriters were the most ridiculous people I have ever worked with. I have refinanced homes at least 12 times in my life and never, and I mean NEVER, have I had to submit so much personal documentation in my life for a refi. I have 40 years of mortgage paying without ever a late payment, I have a credit rating of over 800, my home was worth $300K more than I was borrowing, and still every day the underwriters were prying for more information to the point that several times I almost said 'F**K YOU' and walked away. If I had never refinanced a home before I might assume every company is the same. But with my experience, I know full well that your underwriters are a bunch of guys so scared of giving a loan to someone who might default later that they are willing to absolutely drive a highly qualified borrower crazy.
Great layout for receiving and uploading documents
