Chris and his team went the extra mile for us
Overall a good experience but I thought communication could have been better. Before the purchase contract, communication was great, but after, communication was not as efficient. Process of online document upload and website ease and accessibility was fantastic, but person to person communication can be improved on an individual basis. I want questions answered quickly and Anna didn't always get back to me in a timely manner. Other than that she was very professional, knowledgable and polite. Her colleague Luke Whaley was usually great in helping out with the communication so it worked out just fine. In Anna's defense I believe she was on vacation during a period of time as well.
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Chris and Maggie did an outstanding job! They kept us up to date with everything and made the puchase of this home a pleasant and stress free experience.
Adam made my transition so smooth couldn't have asked for better
Was very responsive to our concerns.
They were terrific. We sent all our information from home. The loan was completed in a timely manner. It took about 2 and 1/2 months to complete our loan. We did not even have to leave home to close. They sent a Notary to our house to close.
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Our loan officier Kelly Tolster was the best.She went beyond any expectations I could have asked for. She was very knowledgable and a big help in getting through this process.I could not have asked for a better person.She was always there for us,and put us at ease with the entire process.She is the greatest.
Very helpful, friendly, and efficient staff. VU was recommended to me by my brother, Raphael Vazquez who is also in the process of buying a house.
My Team was wonderful. They worked hard. I felt like we were their number one priority customer which I'm sure they have several. They just make us feel comfortable and put our minds at ease with working with us.
tom champion is an exceptional employee. he was on the ball when we got started and continued to be available when needed.
Excellent customer service
The initial questioning was a little short sided regarding our home loan and how my business and property would affect the loan for my husband. Additionally we were not told until that my husband would need to be at the closing with a 1 week suspense. This was unfortunate as my husband was on vacation the week I closed. I think a check list of information specifically for IL sent to borrowers would be helpful. Easier to know specifically what IL will require when we are dealing with a sale, a purchase and a divorce brewing in the middle. Luckily the information underwriters needed was readily available for Kevin and Jackie to forward to underwriters. The POA for my husband was a bit of a disaster but all went smoothly in the end.
