My wife and I purchased several homes in the past and this process with the VA was extremely lengthy and arduous. As a military member I an more disappointed than frustrated.
One thing I would recommend, is being military, I know a lot of people looking for homes. If you all gave a little reward if we sent them your way (which, would mean a lot of money for you all) it would be more incentive to do so.
Michael is a great guy and is good at his job!
Maggie was very professional, prompt with my concerns and easy to work with. She made our loan process experience a smooth transition.
Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.Get a Quote Today!
Kimbler Guyton is an outstanding agent and I would highly recommend her to anyone.
Ryan Cannon was very professional and is someone who show's concern
Nate Reeves and Leah Lowry were GREAT!! I believe there were issues out of their control at the end which made it very stressful for me as the consumer. Could not get a fix on numbers at the end of process and they continued to GO UP!!! It was a continual increase in the amount of money that I had to expend. Lack of communication between the underwriting department and the title company at the end of the process was very frustrating. Overall the experience was pretty good and I have my new home. Again I want to emphasize that Nate and Leah were outstanding and kept me grounded during my frustration. They did and excellent job and honestly I can say that I probably would have reconsidered had I not had these two by my side during the process (GREAT JOB).
Only issue we really had was a very lengthy appraisal wait. other than that i feel everyone was great all the way around and we couldn't be happier with our new home.
He was OK, but I would not recommend him to anyone else.
I began my inquiry and loan process with Meredith Carroll prior to even looking at homes. Her initial contact and customer service was what sold me on continuing my loan with Veterans United. I received almost daily verbal and written correspondences from Meredith which established an expectation for future dealings.
Shortly after finding a home and getting into contract I was handed off to Tony's team. Although disappointed to see her leave I was not concerned because I figured I would receive the same service. In all I feel I did receive good service but eventually felt as if we were just another account.
There were a few situations where I feel that important information or possible time sensitive material was addressed in e-mails where I would have preferred to be contacted directly in order to plan accordingly. I understand the easy access to e-mail from work, home and mobile devices have become the "norm" but it tends to take away from the personal relationship your company seems to be known for. Additionally I believe or would like to at least believe that I am somewhat of an intelligent person, and capable of reading the documentation provided to me. However, I would not suggest assuming that all your clientele is, I would recommend a little more interaction in breaking down things like the HUD report to your customers. On a side note, Tony did do that with me and it helped to clear up some questions I had.
Overall my experience with your company and its staff was great, I will continue to and have already recommended you to several people. Please take the above as constructive criticism only and just something to be used to improve your future business. Thank you again for your service to myself and other Soldiers.
My overall experience with Veterans United Home Loans was a terrific experience and I would recommend them to all of my military counterparts!!!
i would and will recommend V.U.H.L TO ALL MY VET FRIEND AND ALL THE VETS AT THE V.A RECEIVING HELP AT THE V.A THANK YOU AGAIN AND ON A PERSONAL NOTE MATT YOU ARE THE MAN IF THE EVER LOSE YOU THAT WILL BE A SAD DAY FOR VETERANS AROUND THE U.S LOVE YOU MAN AND THANKS AGAIN FOR EVERYTHING YOU DID FOR ME AND MY FAMILY YOU ARE TRULY A BLESSING IN ARE LIVES ARE GUARDIAN ANGEL
Neal & his team were excellent. Always there when I needed them. Ronda Hindmon our realitor excellent. Very understanding & patient. We loved working with her. Answered our questions & had answers for questions we had asked the pervious day. Excellent team work