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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

378,701

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 378,701 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Thank you for providing such an outstanding service. Nichole and her team are wonderful and communicated well at every turn. Bettina kept things together and we were able to close early as a result of her efforts. Paige was "Johnny on the spot" and provided great resources and answered any questions that we had. The entire team worked very well together and my family and I felt as though we were cared for.Your team and their effort were certainly instrumental in easing our transition during our retirement move. I will never hesitate to refer my friends to you for their needs. Thank you for a truly wonderful experience. My wife and I are grateful.

headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

4 out of 5 Stars
Would Recommend

Bob Doran great person really appreciated knowing he was there when needed.. Thanks man!!

headshot image of Bob Doran

Senior Loan Officer: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend
headshot image of Meghan Buchert

Loan Officer: Meghan Buchert

NMLS# 710485

5 out of 5 Stars
Would Recommend

Thank you Rob Weigand! Thank you Veterans United. Thank you United States Marine Corps. Last but not least I want to thank me. Thank me for believing in me. Thank me for working hard. Thank me for earning this home. Thank me for being the hero of my story.

headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

4.5 out of 5 Stars
Would Recommend

Whole house buying process gone smooth and well experience agent and loan officer .they 10 out of 10 but as whole company wise it 9 out of 10 from my side. I have to be honest , during pick time of high interest rate i was not able to buy point to make interest rate down just one percentage , it’s too expensive to buy point then compare to other mortgage company .

headshot image of Vince Bentinganan

Loan Officer: Vince Bentinganan

NMLS# 1987234

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

4 out of 5 Stars
Would Recommend
headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
Laura Y. is Through the Roof!

Our first-time homebuying experience was smoother than a slippery dolphin slicing through the ocean!

headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Really nothing to add even when things came up out of the blue everyone did what they could to get it taken care of as quickly and convenient as possible made the stress of buying a home much easier than I had originally thought it would be. Thank you

headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend

I would recommend Veterans United to each and every person I know to purchase their house with a VA loan. The home-buying process was smooth, worry-free and fast! 10/10 in all aspects!

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Veterans United helped me in making home buying a reality. Thanks to Neil for helping guide me through this process and ensuring me that everything is in order helped make this an easy purchase, process, and transition.

headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

5 out of 5 Stars
Would Recommend

I love hiw the people cares about you.

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend

Wish expectations were presented a little more clearly with what a home conversion timeline would be. No fault to our agents, in my opinion the seller should have already had the home converted before a MLS# was attached or house was put to market. Home was not ready to be placed on market when it was, and sellers agents were not realistic or forward with original closing date, which was delayed 36 days during the holiday period.
Our team was fantastic and pressed the seller's team to keep on track as much as they could.

headshot image of Kevin Schawo

Loan Officer: Kevin Schawo

NMLS# 1965904

3.5 out of 5 Stars
Would Recommend
headshot image of Dawn Plank

Loan Officer: Dawn Plank

NMLS# 35210

3.5 out of 5 Stars
Would Recommend
headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

0.5 out of 5 Stars

Response from Veterans United

Hey Cameron,

I’m sorry we didn’t quite hit the mark. I wanted to let you know our Client Advocates are here to support you if you’d like to dig into the details of your experience with us. Your feedback keeps us in touch with how we can better serve Veterans moving forward and aids in follow-up coaching with our loan teams. If we can help make this better, we’re here for that, too.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
Photo submission from Tyler R.

I cried tears of joy after I found out my home closed. I could not have done it without the amazing team at Veterans United I worked with and my real estate agent I was referred to through the VU program. It felt like an all-encompassing service as it helped me coordinate my home insurance, security system special offers for the home, and much more. Thank you so much VU! I’m a happy veteran and now first time home owner!

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
Would Recommend

Being a first time home buyer, I was nervous as to how the process would go. However, Casey Martin and the team; Jill, Drew, and everyone else made my experience fantastic and super easy. They really answered any questions or concerns and were the epitome of professionalism and knowing their jobs and keeping you on track. A big thank you to Casey and his team from my family. We will definitely use Veteran’s United again in the future.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

3.5 out of 5 Stars

The People I worked with were great. (Especially Crystaline Loveless - she was the only reason I stayed) However, after shopping around lenders, there was no real benefit to choose verterans united over other lenders. Especially as a veteran. There were no lower rates or anything offered in comparison. Being a veteran and asking around to other veterans in a large military community, I didnt know anyone who had used or even heard of Veterans United for home loans. (Other than that they harass your phone once they somehow find out through third parties that you are shopping for a home). I do appreciate the people I worked with as they were professional. (again Crystaline was amazing and the key factor that I didnt use another lender) But I wouldnt recommend using Veterans United to any family or friends because as important as quality customer service is, I really didnt feel like there was a Veterans benefit in any way to choosing them. All my contacts has suggestions of great lenders that have VA loan experience and advise great customer service as well. And they actually offered the same and even lower rates. I was too far in the process to switch and I again stayed because of Crystaline and all her assistance while I was feeling overwhelmed as a first time home buyer.

headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend
headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Thank you to the entire team. You all are rock stars to making my dream come true. Appreciate you all.

headshot image of Josh Kirby

Loan Officer: Josh Kirby

NMLS# 2010844

5 out of 5 Stars
Would Recommend

Couldn't recommend more. Absolutely 💯!

headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

4.5 out of 5 Stars
Would Recommend
headshot image of Stephen Scott

Loan Officer: Stephen Scott

NMLS# 2061823

More Reviews

See all 378,701 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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