Veterans United provided an overall great home buying experience by helping us find the right loan and mortgage rate. Their electronic document signature brought a real modern feel and made us feel assured we were taken care of. And their Loan Specialists provided top-notch customer service!
I felt every time I was done with the process a new checklist would pop up soon after -this was de-motivating. It would be helpful to have an outline informing you of the stages. You would not feel surprised.
First our thanks to Sam Carmack, Veterans United is very lucky to have Sam he explained, helped, returned every email, call and made a long refinancing a good mostly care-free experience. Thanks to all.
The website and user interface was easy to use and keep track of the steps towards closing. We also had to delay our initial closing and your team remained in contact.
A process that should be simple and basically the same for most buyers (with a few exceptions) was disorganized and chaotic. The computer signing didn't work and it took 8 days for the staff to notice the signatures weren't clear. We had to do all of it again. The "Wet Pack" is difficult to understand and maneuver. We were asked all pertinent questions at the first meeting but had to repeat our answers to same questions at least once or twice. Here is my $100 and hour consulting advice - Make a list of every document you might need from any possible buyer. At the first meeting check off/highlight which documents you will need from that particular buyer. Next provide the hard copy documents you need to have signed (with the signature line highlighted). Place all of this in a large envelope with a Fed Ex envelope (labeled and posted) included. Tell the buyer to get all of the documents you need, sign the documents you have indicated and Fed Ex it all back in the envelope provided by a certain date. It's not brain surgery people.
Good
Very professional and easy to talk too
Everything was handler with ease and careful preparations
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Alberto and his team pulled off a New Years miracle that allowed us to get moved into our new home in record time!!!
Very efficient.
The veterans home loan team was fantastic at communicating with me. anytime I had questions, they responded in less that 2 hours.
Everything started off well, then we felt like we were kept out of the loop of what was going on with our house. We had an initial closing date that changed and we were not notified. As a result, we had to spend 3 extra weeks in a hotel. It also felt like the assistant didn't really know what was going on at times as he asked for stuff that should have been taken care of already. He also didn't know where we were.
