The communication was just really bad up until the very end....We had to beg to be called back. Some questions were answered while others were ignored. If you questioned anything people got VERY defensive and at times were just rude. It was really frustrating. I had read some great reviews and wished that I had ended up with the team that those reviews were about.
Veterans United was extremely efficient, organized, courteous, and timely when it came to all aspects of getting our home loan.
30 day to close an FHA loan with some added challenges. Can't complain.
I was informed the whole way through the buying process and I felt that Mr Miller really cared and worked for me.
Super communication
This is my 4th house and this was the BEST experience by far. If you guys give everyone the same level service that Brandon provided...you guys should be king of the market
Many documents were lost and mixed up by the mortgage company causing me do perform extra work in explaining these errors and causing my closing to be moved. Also no one at the mortgage company even told me when my closing was, I found out from the home owners insurance company. I was not told what my closing costs were until about an hour prior to the closing.
The process was very smooth and quick.
GREAT TEAM WORK. Very easy to work with.
From the beginning, they had lots of articles and information that answered all of my questions and concerns about VA loans in general. I have lots of student loans and was worried about my debt-to-income ration to qualify. They had articles explaining it and the process and realized I had a lot of residual income so there was a chance to qualify. If that article hadn't been there, I would not have even bothered applying. Sure enough, we qualified and just closed on our dream house!
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Love the fact that V.U. is keeping up with digital technology and makes doing business (e-coomerce) with them easy. With continuous improvements it will only continue to get better.
