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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

411,415

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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Showing all 411,415 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I would also give high praise to Ms. Lisa Shrum and Mr. Zachary Moses. Both were a pleasure to work with and extremely helpful.

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars

Second time I used veterans United both times were very productive. The people who you have working there are very knowledgeable and helpful always available for assistance

headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend

I started this process last June. I applied through a different lender first but they didn’t pre-approve me for anything close to what VU did. When I put the other lenders quotes side by side with VU quotes, VU was around $200 less a month. When I first contacted VU, after about 5 minutes of talking and looking up my records they approved me on the spot over the phone. They had to build the house and then it was just a waiting game. With the interest rates in the mid 8’s, I was starting to get worried that I might get priced out of the home. I talked to Aaron a few times and expressed my concerns to him about the high interest rates and he told me not freak out that they would come down by closing time and they did. It’s my first time being a homeowner and I must say the process went smooth without any problems. It was an overall memorable experience and I just want to say Thank You.

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

THANK YOU AGAIN FOR ALL YOUR HARD WORK ....WE LOVE YOU ALL~~~~

headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Sean was excellent I cannot praise him enough in being flexible to help work with and through my employer for required documents. Please reward him for going above and beyond to help me through the process. -Kyle

headshot image of Sean Bostwick

Loan Officer: Sean Bostwick

NMLS# 2242383

5 out of 5 Stars
Would Recommend

The videos and instructional information that was sent to me at various steps in the home buying process were very helpful. Thank you.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend
headshot image of Jamie Bardeen

Loan Officer: Jamie Bardeen

NMLS# 1323716

5 out of 5 Stars
Would Recommend

Everyone was great. They were knowledgeable and answered all of my questions.

headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

4 out of 5 Stars
Would Recommend

The process with the underwriter was very back and forth which was very stressful and time consuming. Thankfully Matt made sure everything was taking care of but it was certainly a process that could have been smoother.

headshot image of Matthew Hill

Loan Officer: Matthew Hill

NMLS# 2441149

5 out of 5 Stars
Would Recommend

I am presently satisfied with VU and would recommend to friends and family.

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Absolutely the best loan and house buying experience that I have ever had. I would strongly recommend your services to anyone looking to purchase a home.

headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

5 out of 5 Stars
Would Recommend

Jake and his Veterans United team were exceptional and I would definitely recommend to anybody looking to purchase a home! They answered every possible question we could have!! Thank you to Jake and his team without them we wouldn’t be purchasing our first home!!

headshot image of Jake Ferguson

Loan Officer: Jake Ferguson

NMLS# 1993204

5 out of 5 Stars
Would Recommend

Scott was right on target with getting all the paperwork needed to underwriters and even responded on a weekend to answer a question for us. Thank you for all your help.

headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

4.5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

Great experience. I love the team i had and i would recommend them for the highest award that Veterans united can offer them.

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars
Would Recommend
headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Great service by Nick and team

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

I was provided with fantastic service. Even with my demanding job veterans united made the home buying process easier than I imagined it would be. Thankful for how friendly and professional the entire team was. All the employees were easy to work with and communicate with. Those factors helped keep me from getting stressed out or overwhelmed. They will be the first call I make if I need their services again.

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

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5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

Eli Ahn and his team went above and beyond to provide an excellent and seamless new home buying (and refinance) experience. This was our first home purchase and Eli, Jacob, Jodi, and their entire team were with us every step of the way, ensuring we got the best rate and home deal. The VA agent they chose to help us close the deal, Walter Crawford, was likewise stellar. They made a potentially stressful experience (buying a home) virtually painless and they really listened to us. Especially Eli Ahn who answered countless calls and questions for us and kept things professional, positive, and upbeat at every turn. They were also very flexible with us over the holiday season (for both our first home buy and the following refinance). In fact, Eli kept an eye on the interest rates for us so we wouldn't miss anything, significantly lowering our rate during the refinance. This is so important in today's volatile housing market. One of the many things I love about this team is that they truly are a one-stop-shop for all home buying and refinance needs. From the financing to the VA-savvy real estate agent, to shopping for best insurance rates, to the closing and even the notary public (for our refinance) - they work together like a well oiled machine. It made me miss being in the Army where you can always depend on the team to cover your back and look out for you. This team is like that. I just don't think you can get this level of care and dedication from a civilian organization. Aside from helping us secure a better than expected rate both times, there were no surprises and we loved having that one button, Veterans United, to push for everything. I can't imagine a veteran (or anyone else really), choosing a different organization to buy or refinance a home with. We sing their praises to family and friends and hope this review can help others make this same great choice. My husband Doug and I highly recommend Veterans United.
Sincerely,
Beyond Happy Veteran Home Owner Nicole

headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
Would Recommend
headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

Thanks to all that helped me get the house.

headshot image of Whitney Lieberman

Loan Officer: Whitney Lieberman

NMLS# 2001312

5 out of 5 Stars
Would Recommend

VU did an amazing job streamlining our process with clear guidance and transparency. The outmost professional team.

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

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