VU was first rate in providing me with exceptional customer service. Specifically Tony Boussad went so far above and beyond in providing me service that I will be eternally grateful
Thorough and professional
Tony, you did an outstanding job. You were with me start to finish. You were available for me on weekends and holidays for questions that came up.
This is the only company I would work with again.
From start to finish I was dealing with the same people which reassured me that there weren’t going to be any strangers and uninformed personnel ,.’.?,.?,,?,!? ,!!,’ggncac
I believe that I first placed an email, and was immediately texted, emailed or called. I think this was a Saturday or Sunday night (I was on the East Coast, which was exceptionally thoughtful.) Being a first time home buyer, I as nervous and timid about the process. Jeanette Klein removed all anxiety with her demeanor over the phone. She took the time to explain everything I needed to do at the moment and once I returned to the local area to start house hunting. I found my dream home within a few days and stopped by to introduce myself. She felt like family. I couldn't help but immediately hug her. She is that kind of person. Over the course of the next half-hour, she explained everything about the two houses that I was considering. She was professional, patient and kind. I had rookie questions which she fielded brilliantly. Throughout the process, she kept me up to date and informed. Aside from the fact that she is a lovely person, she is outstanding at her job. My experience with Veterans Home Loans was exceptional.
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Were prompt answering my questions.
Veterans United was on top of things from the beginning, starting with the lighthouse program through the entire process.
Phenomenal experience!The entire team was very pleasant and helpful.
Vet united is a super organization. They are extremely competent, friendly and approachable. I highly recommend them for anyone purchasing a property. Great job VU!!
In being a first time home buyer, I don't feel as I was completely assisted along the wait! There were many questions asked and not many answers received. Certain people within your company were quick to point a finger when a error was made! I was directly told I failed the home buying process causing some of the issue on the final stretch and were not clearly expressed to time frame or exact requirements from the beginning. I have high doubts on future home purchase through your company or some of the companies involved In the process.
We have no complaints, and cannot thing of a single thing to change. Awesome experience all around!!!!
