Recommending to other veterans.
What else can I say but wow. This team my family and I worked with was nothing less than amazing! Answered every question for us, trust me there was a lot first time home buyers here. Really stayed on top of everything even getting seller side to work faster a push for an accelerated closing. Outstanding performance by the whole team couldn’t ask for better care.
The amount of times the ball was dropped was pretty upsetting. I had to call regularly for updates, to make sure things were sent. Overall was not a good experience
Response from Veterans United
Hi Colby,
I’m really sorry to hear about your experience—it’s clear that we didn’t deliver the level of communication and support you deserved. Having to chase down updates and follow up regularly can be exhausting, and that’s not how the process should feel.
We’d like to take a closer look at what happened and see how we can improve moving forward. If you’re open to sharing more, please don’t hesitate to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST, but feel free to contact us anytime, and we’ll follow up as soon as we can.
Everyone on this team is very concerned with helping a veteran and can't be any friendlier.
They have been awesome to work with and we really appreciate it. It has made the journey so much easier. I recommend them to anyone wanting to acquire a home loan.
Great working with them, they never made me feel like I was alone in this process. From start to finish, provided exceptional service and support, and answered any question I had.
As with my first house purchase, the team was great in keeping things moving and on track!
I'm recovering alcoholic of 30 years and mentally I'm not breathe good and everybody there was very professional and understanding and helpful I want to thank each one of you for your patience with me and please forgive me for my shortcomings
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Experience first-hand why 353,398 homeowners give us a perfect score!
A GREAT AND VALUABLE RESOURCE THAT HELPED RESCUE MY WIFE AND I AFTER
LOSING OUR HOME AND BELONGINGS DURING HURRICANE HELENE.
IT HELPED A GREAT DEAL TO RELIEVE THE TRAUMA AND STRESS OF MOVING
FROM PLACE TO PLACE AND NOT KNOWING WHERE TO TURN FOR HELP IN
OUR SITUATION.
My loan team was amazing. Thank you so much m. I love my house! I got so lucky that veterans matched me with Amy my realtor. She definitely is the reason why I was able to close in time with assisting the sell of my mobile home. She loves and cares about what she does and it shows.
This was my third time buying with veterans United and hopefully there will be more.
This is our 2nd Time using Wesley and Veterans United, the 1st experience was so wonderful, we wouldn’t have it any other way, and went with them again…Thx a million Wesley and the entire TEAM for looking out for a Veteran
Flawless transaction by everyone. Couldn’t ask for a better experience. Simple as that.
Everyone on the veterans united team did a great job answering our questions and keeping us informed, and up to date throughout the entire home buying process. We enjoyed working with everyone and are now proud owners of our own home!
Thank you!
