I was really confused a lot of the process and had to do a lot of outside research because everytime I asked questions to my realtor he would make it like my questions was a issue and it got to the point I recieve a new realtor
Response from Veterans United
Hi Jahzlon,
I’m really sorry to hear that your homebuying experience left you feeling confused and unsupported. It’s so important to have a team that helps guide you through the process and answers your questions with care, and I’m sorry that wasn’t the case for you. Buying a home can already feel overwhelming, and having to do outside research on top of everything else adds unnecessary stress—I truly apologize for that.
While I’m glad you were able to move forward with a new realtor, I’d love for my team to have the chance to look into what happened on our end to see how we can improve the experience for future homebuyers. If you’re open to it, please don’t hesitate to reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
Your feedback is incredibly important to us, and we want to learn from your experience to do better. I hope you’re enjoying your new home now that the process is behind you.
Everything went so smooth and simple. Has to set a record from beginning to end. It all happened so quick. Love every minute of the experience.
Thank you for such a great experience. Your technology platform made for a seamless process and Tommy Heller and team went above and beyond. VU has earned a loyal customer for life.
Using a VA loan to purchase a home is a very stressful and painful process compared to a conventional loan. But VU made it soooo much easier. If I didn't have my entire team helping me along the way, there is no way I could've done it. Every one of them went above and beyond my expectations to help me and I couldn't be more grateful.
I would recommend Kyle and his team to anyone in the market to purchase a home they made the process as easy as possible for me and my familyThank You for everything!
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I want to just thank the team for everything. Your efforts have maybe our dream I'd owning a home a reality. My wife and I are no longer dreaming thank you
Everyone was fantastic and very professional as I had every question and concern answered with absolute professionalism. Great people great organization will be working with these guys in the future. Shout out to Patrick, Ryan, Sarah, Cameron and the rest of the team for a job well done
Friendly, efficient and fun group of people to work with. It was a great pleasure to work with them
Very happy to have the opportunity to use Veterans United. I highly recommend them and hope to use them again in a few years for my retirement home.
Honestly I couldn’t speak more highly of the entire team. Really felt looked after and I would recommend them to any vets looking to purchase a home
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Great service. Thank you
I can only repeat what I have already said. GREAT JOB TEAM!!!!!!
Honestly VU definitely helped me and my wife a lot… my loan officer from a scary/ second guessing first time home buyer to exactly what I want
Overall great learning experience. Awesome group to work with across the board
Connor and his team were professional, got everything sone quickly, were great with communication. We would work with them again, and recommend them.
Nick and his team were absolutely wonderful! Responsive, helpful, kind, knowledgeable, and most importantly they really cared about what was most important to us!!! Thank you alllll!!!! We are so grateful for your hard work and support!!!!
