Exceptional service. Sincere, courteous and responsive representatives.
They make getting a VA loan very easy. All documentation is Completed online. The loan process was fully explained and easily understood.I will recommend Veterans United to all my veteran friends
All people we came into contact with were very nice and willing to help with our re-finance.
They were very through and professional. Closed my loan in a timely manner!
Was a pleasure to work with the entire team! Chris Foreman, Amy Tesh, and Mary Jacobi were there for me all the way and made the process painless. Thanks again for helping me find and purchase a beautiful home!
Took 2 ,months.
Thanks VUHL for accepting my application
Jake and Colin walked me through any questions or concerns I had
Website account was great for uploading and being kept informed. To-Do link was a great tool.Thanks for the popcorn bowl!!
From not getting money wired to the change of loan amount without my knowledge this loan was a disaster. The team we worked with would have different answers pending on who you spoke to and that could be within five minutes of calling one to the other.
from the beginning to the end, I was very appreciate with their knowledge and assistance.
you all were over the top. thank you.
It is really in the middle.
Poor communication is the best way to summarize my experience. I am an active duty service member that was deploying during my home buying process and although I do not look for special treatment; consideration for my situation would have been appreciated. Through this experience I have realized this company is unable to perform simple things like CC in emails to notify all parties of status updates is not utilized(this is just one example). I have never had to repeat myself so many times for simple requests, whether it was my wife or myself through phone conversations or email. I was asked at the last minute for certain items of paper work during closing, items which I could have supplied weeks prior. I was deployed during closing and due to my situation internet/emailing was limited, which I made well aware a month prior. I find it hard to believe that you guys didn't realize you would need these updated items at the last minute, unless this was the teams first time handling a loan. I apologize if I seem harsh with my words, but I have a standard when it comes to job performance and that standard was not met.
Very fast.
Derek was responsive and very helpful.
Clint and Matt were fantastic. They made the process comfortable and easy for me. I would recommend the two of them to everyone. Very professional. Always returned my calls and emails in a timely manner.
Ease of uploading documents and response times were contributing factors.
