Na
I have already made a formal complaint.
Response from Veterans United
Phillip, it is important for us to incorporate customer feedback whenever possible to improve our service. We are actively researching to determine where communication became a miscommunication and how to best support our consumers regrading how fees are being allocated. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Thank you for taking the time to share this information with our team.
Thank you for always making me and my family feel like a priority. This is the 3rd time I have worked with Veterans United and the 2nd time working with the Colorado Springs branch. I would and do recommend Veterans United to any veteran I know who is looking for a mortgage company.
The team worked hard to get our loan ready for us. There were some difficulties and they worked right through them for us! Thanks!!
Veterans United has been great to work with during our last two home purchases! Definitely recommend!
Mallory was epic she kept us informed the whole process
Veterans United is awesome to work with! They help you through every single step along the way! Malachi was our loan officer and he was fantastic.
Brittany Christian our Loan Coordinator was Awesome as well. Thank you for everything
Outstanding!
The process was easy and the loan team did a good job communicating with me every step of the way.
I started my home buying process months ago. Kellen and Veterans United have been there throughout answering questions or just checking in on how looking at houses was going. This is a group of people who legitimately care about the people who have served this Country. Every representative I spoke with during this process took the time to answer all of my questions. You really do feel like you have a entire team with you when you are buying a home with Veterans United. Thank you!
I was truly blessed to have the loan team I had. They’ve made the whole process a lot easier than I imagined and I would recommend them to any veteran seeking to purchase a home.
Fabulous care from the beginning to the end. Have already recommended a new home buyer and they select Hanna and her team to purchase their new home with.
If this company truly wanted to help veterans- they wouldn’t gouge them for over 6k for securing the loan and fees- over time w interest- they are taking advantage of veterans- profit is king under the guise of helping veterans. Wish I would’ve known- I would have gone for a conventional loan and paid the pmi- refinance after a bit and save a lot of money over the course of the loan.
Response from Veterans United
Thank you for this feedback Brian. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. Discussing the details around your final closing figures, including the rate and refinancing as you wish, is part of our commitment to deliver outstanding service. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. If you would like to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I can not recommend enough going through Veterans United. My team helped me navigate and understand each step of the process with ease. My team turned a very stressful process into a stress free one.
My VU team helped me to purchase a home in Missouri from another state. While I was very worried about how complicated this would be, VU, especially my realtor, Tonia V., made the process convenient, and kept me well-informed about the process and worked hard to get the best deal. The whole team kept me up-to-date on developments the throughout the process. Thank You!
