While we are thankful to have secured our home loan, the experience with Veterans United left much to be desired. As first-time buyers, we relied on them for guidance, but instead felt like we were pushed through an impersonal machine on autopilot. Communication was practically non-existent. We received no education on the process, no heads-up on next steps, and at one point, our entire loan team went MIA for days with zero notice. We only found out they were out of town after reaching out to a company operator to ask why our calls and messages were going unanswered.
That delay directly impacted us and nearly cost us thousands in interest rate increases over the life of our loan. To their credit, they did make it right financially after we confronted them about the lack of support and potential loss, but that level of oversight should never have happened. Even our real estate agent—who has decades of experience—stated they were the worst lender she has ever worked with. Buyers should also be aware that despite their name, they are a private lender and are not endorsed by or affiliated with the VA. We got our home, but the process was unnecessarily stressful and poorly managed.
Awesome Team
Jan and I are very happy in our new home. Our first with the help of United Veterans! GUNG HO!
The team I worked with was awesome. Any questions I had they answered in a timely manner. I would recommend Veterans United, they sure helped me with my finacial situation.
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Bryan Walther helped us through every detail of getting our new home in Orlando. Thank you! God bless!
Ask questions! They are here to help. But also don't be afraid to do your own research. We are so happy with our new home and being proud veteran home owners!
The team did a great job staying on top of things and helping with all the to-dos ensuring everything went smoothly
Cal was awesome! Very responsive to our needs and questions and made it a comfortable process.
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I would definitely recommend VU Home Loans to anyone looking to purchase a home,theses guys are excellent at what they do,Victoria and her team are second to none,I was on pins and needles trying to buy a home and they walked me through it step by step putting my mind more at ease,these guys are great so if you’re looking for a home do yourself a favor and get with Victoria and the people at VU Home Loans.
The VU team made us feel comfortable and appreciated throughout the whole process - from well before we were under contract, to the day we closed, and even beyond. They were quick to respond to all of our questions, no matter the complexity and we always felt like we were their number one priority. The team was highly skilled, efficient, and empathetic - it felt like we had all been friends for years! I appreciate all the hard work VU put in to get us where we needed to be on closing day and would recommend them 1000 times over!
Know what you want, but be open minded. Write down your questions as you go along. Take pics and video of houses you see. Keep notes.
