This was actually my second time to use VU and having Justin’s team a second time showed me the consistency they have for their customers, even when we are cranky.
Great communication between Jared and Brittney. Kept us informed of any changes and updates. It was good working with them.
Lot of issues I went through as a first time buyer. Biggest obstacle was the underwriting process and the communication between all parties involved. The constant submission of entering paystubs for over a month span to close was unnecesary, i think.The instructions were not very clear until after mistakes were made. Detailed instructions were then provided with examples or references where this should have been provided at the beginning of the process.updates were not sent in a timely manner to the customer or all parties involved. More issues arose after we had a closing date. Only to be informed to resubmit yet another set of documents that were previously submitted delaying our closing date.Just not a good experience as a first time buyer to go through!
Response from Veterans United
Hi Varian,
Thank you for sharing your experience. I’m really sorry to hear that the process was so frustrating, especially as a first-time homebuyer. The back-and-forth with paystubs and the delays in communication sound like a major headache, and that’s definitely not the experience we want for our customers.
I appreciate you pointing out the confusion around the instructions and how it impacted your closing. We strive to make things as clear as possible, but it sounds like we missed the mark here. I’ll be sure to share your feedback with our team to help improve communication and make sure we’re setting better expectations from the start.
If you’d like to talk more about what happened or need any further assistance, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to help however we can.
Annelise Knirr and her team is truly a god send. They worked just like a real fireteam on a mission to get us a nice and affordable home, we love them for it.
Kollin King was wonderful! Super responsive and helpful all the way through the process.
They all did great and we enjoyed working with everyone at Veterans United
We needed a place to be near our grandchildren and help with showing them "how". The home we found was just right with plenty of room. Thanks VU we got started right away.
Could ask for a better loan, realtor team!
Nothing to add at this time. I am enjoying the house thus far.
No one could have been more helpful especially for a first time. Home buyer. Felt right at home doing business which was made easy for me. Extremely grateful!
I am very happy that the people that work with me on getting this house or a very knowledgeable understanding and down to the process was quick and anytime I have questions they answered it. I will highly recommend them to anybody in the future.
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Thanks to the whole team at Veterans United. Their hard work got me into this house. Greatly appreciate it.
Overall, the this experience definitely gave a home-run hit. Everyone was responsive and quick to make sure we were able to close on time. They made quick work with organizing the services needed to close and that was my most reassuring matter that assured I had the perfect team to work with. Even my realtor appreciated this teams service. You guys Rocked!!!!
I couldn't ask for better.
The entire team was outstanding during the entire home buying process. Buying a home nearly 3,000 miles away from our current one was a bit stressful and scary at time. However, the Veteran's United team was always there for us. The fact that they would respond almost immediately helps calm our stress and fears. You all did a great job and cannot thank you all enough for helping us start the next phase of our life with a great first step. THANK YOU!
