Chris and Maggie did an outstanding job! They kept us up to date with everything and made the puchase of this home a pleasant and stress free experience.
Adam made my transition so smooth couldn't have asked for better
Was very responsive to our concerns.
They were terrific. We sent all our information from home. The loan was completed in a timely manner. It took about 2 and 1/2 months to complete our loan. We did not even have to leave home to close. They sent a Notary to our house to close.
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Our loan officier Kelly Tolster was the best.She went beyond any expectations I could have asked for. She was very knowledgable and a big help in getting through this process.I could not have asked for a better person.She was always there for us,and put us at ease with the entire process.She is the greatest.
Very helpful, friendly, and efficient staff. VU was recommended to me by my brother, Raphael Vazquez who is also in the process of buying a house.
My Team was wonderful. They worked hard. I felt like we were their number one priority customer which I'm sure they have several. They just make us feel comfortable and put our minds at ease with working with us.
tom champion is an exceptional employee. he was on the ball when we got started and continued to be available when needed.
Excellent customer service
The initial questioning was a little short sided regarding our home loan and how my business and property would affect the loan for my husband. Additionally we were not told until that my husband would need to be at the closing with a 1 week suspense. This was unfortunate as my husband was on vacation the week I closed. I think a check list of information specifically for IL sent to borrowers would be helpful. Easier to know specifically what IL will require when we are dealing with a sale, a purchase and a divorce brewing in the middle. Luckily the information underwriters needed was readily available for Kevin and Jackie to forward to underwriters. The POA for my husband was a bit of a disaster but all went smoothly in the end.
Thanks to the team at Veterans United, Financing was the easiest step in buying my home. Kim and Danielle were more than amazing to work with and they proactively worked with me to make buying a home a positive experience.
Worked with both me and my wife every step of the way.
I felt very welcomed from the first day I came into the office, all the way until my closing day. That's exactly what I expect from a business and VU is probably the only company that has ever executed it so well.
Although at first, there was a communication problem with the realtor, I told Ms. Phyllis what my issue was, it was corrected quickly and everything went great from that point.
Everyone was very helpful and knowledgeable with the processes needed to secure the loan.
seamless on-line experience was outstanding never a question during the status of my loan approval process. awesome to do it through the site and texting, which made this process more efficient.
