I feel that everything went well but the delay with closing and the constant sending back of my to do items that were correctly completed made the experience a bit worse.
Response from Veterans United
Hi Ian,
Thanks for sharing your feedback. I’m glad to hear some parts of the process went well, but I’m sorry the delays and repeated requests for your “to-do” items made the experience more stressful than it should have been. That’s frustrating, especially when you’ve already done the work to complete the tasks.
We work hard to make the homebuying process as smooth as possible, and it sounds like we missed the mark for you in some areas. We’d love the opportunity to look into what happened and see how we can improve. If you’d like to share more, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you again for your feedback—it’s how we get better. I hope you’re enjoying your new home now that the process is behind you!
I know I did not have a spot for Nikki on this form BUT she is AMAZING and I could not of asked for a better team because this was such a stressful journey for me, and anytime I reached out they were there. I work in the medical field and know customer service can be tough at times but 20/10 would recommend them.
My experience with Veterans United was incredibly smooth. Their staff was friendly and very helpful. They took all the stress out of refinancing my home. A truly amazing group of people to work with.
First time home buying experience. It went so smooth because of this great team!
I appreciate all the help, time and assistance from team. Thanks.
I want to give a shoutout to Paige as well. My whole home buying experience was awesome because of my team. I will be speaking highly about my experience with Veterans United to my peers and friends. Thank you for all the help!
Taylor and his team made me feel important and let my case and circumstances be heard and put forth the effort to get my family the help we needed. Even after getting thrown some hurdles.
The entire team was extremely knowledgeable and helpful I feel like my family and I were really taken care of
VU was great team to work with. They went above and beyond.
The loan process was smooth, thanks to Bill and Melody. I will definitely recommend these two to anyone who is looking to use their VA loans.
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First time purchasing a home. The process was super easy. I didn’t think I would ever own my own property but thanks to Zach, Yolanda, Katy and Sarah and above all God my dream was made possible. Thank you Veterans United Team!!
