CONSTANT UPDATES AND CONSTANT ENGAGEMENT THROUGHOUT THE WHOLE PROCESS
The process of buying a house was made so easy thanks to the team at Veterans United. They were with me through the entire process. Thanks for everything. I got my first home!
Using Veterans United was an amazing experience! They communicated with me 100% of the process and ensured I was aware of everything needed to complete my refinance. Their website is completely understandable and lets you know what you need to do next. My Loan Officer communicated and stayed consistent with me, which is a huge plus! I give my Loan Officer and Veterans United a 20 out of 10 rating!
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The team made this home buying process SUPER easy...THANK YOU ALL SO MUCH!
Thanks for making it so easy! And thank you for recommending Teresa to me as an agent!
My experience has been wonderful, from looking at, considering to moving forward with my first home with my family. Veterans United has made it possible for my family and I to own our first home. The process was painless as they took care of most of the work and services, which is more stressful. I am very happy and honored to have worked with them. Again I will be happy to work with them again in the future. Thank you again to my Team at Veteran’s United.
Team was very responsive and knowledgeable. Always listened and helped with our needs.
Veterans United Mortgage made the process easy! My mother, the widow of a retired lifelong Navy veteran, knew immediately that she wanted to use Veterans United Mortgage when the ad came up online the real estate site! Hands down, she didn’t even think twice that they would be right for her and give her the value and treatment offered to vets. Matt and his team did just that, and went above! They made the process easy and worth the time as they were the best value in home buying! They worked well outside of the company, too! They made contact with my attorney’s office, home owners insurance agency, and my real estate agents. I can appreciate the open communication between parties!
All has been said! Lastly, there were around ten closing statements, and every time I signed one, the monthly payment and closing costs kept going up without full clarification as to why. That would be helpful in the future with your customers!
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I was intimidated by the home buying process but Veteransunited really put those fears to rest. What an incredible team that really takes care of their clients. They made it so easy for me and I am grateful for their help and professionalism. I would recommend them to any Veteran looking to buy a home.
I would love to put a ten on everything but my loan got sold to the worst company on the face of the earth. Thanks guys. Now I knew I would get a new company for my mortgage but it Would have been nice to get sold to penny mac or another more reputable company, not whatever this new horrible NewRez services is. Can’t believe this shit.
Response from Veterans United
Hi Michael,
Thank you for sharing your feedback. I’m really sorry to hear you’re unhappy with the servicing company your loan was transferred to. I completely understand how frustrating this can feel, especially when you’ve put so much trust in us throughout your homebuying journey.
While we don’t have control over which servicing company your loan is transferred to, we still want to help however we can. Please don’t hesitate to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. My special servicing advocate team would be happy to talk with you about your concerns or help point you in the right direction.
We’re so grateful you chose Veterans United to help with your home loan, and I truly regret that this part of the process has left you disappointed. Your feedback is important to us, and we appreciate you taking the time to let us know how you feel.
