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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,474

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 439,474 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Levi Hoyes

Loan Officer: Levi Hoyes

NMLS# 1884805

4.5 out of 5 Stars
Would Recommend
headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars
Would Recommend
headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

I was a bit nervous at first but Tom, Lauren, Elizabeth & the rest of the VA family were always there for me. Checking on me & helping if I had questions about anything. As I said my realtor Aris was outstanding. Listened to what I was looking for as well as the area I wanted. He always had homes for me to look at and understood when I turned down a home. Very nice as well as polite young man..

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend
headshot image of Megan Moore

Loan Officer: Megan Moore

NMLS# 2082937

5 out of 5 Stars
Would Recommend

I truly enjoyed my time and interactions with Veterans United personnel. All of you guys are the best and again it was honestly and true blessing to have worked with ALL of you. I am a fan for life and truly the pleasure was all mine. I will be telling all of my veteran friends and family about you all. Home ownership is a birthright here in the best country (America) in the world and for those of us who served and to the families of those that made the ultimate sacrifice, we need more organizations like you all. THANK YOU ALL SO MUCH!
Kentry L. Burris
United States Navy Veteran

headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

Kyle is the man

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

4 out of 5 Stars
Would Recommend
headshot image of Brett Blythe

Loan Officer: Brett Blythe

NMLS# 2086133

2.5 out of 5 Stars

Initially they were anxious to help me out but when I asked for a Refi all of a sudden I couldn’t get hold of anyone. When I refinanced, the closing costs went up by $2,000 and the requirements for approval ended up being much more stringent and excessive. I was given an interest rate of 6.125 % and now you are offering 4.99%.

Response from Veterans United

Hi Garry,

I’m really sorry to hear about your experience during your refinance. That’s definitely not the type of service we aim to provide, and I can understand how frustrating it must have been to not get ahold of someone when you needed answers. I also hear your concerns about the unexpected increase in closing costs and the difference in interest rates—that can be really disappointing, especially when you're anticipating something else.

We would love to dig into what happened and see if we can provide some clarity on the closing costs and rate change. If you’re open to chatting, please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com.

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Thank you Veterans United you really made my dreams come true’

headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

1.5 out of 5 Stars
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

4 out of 5 Stars
Would Recommend

I think it’s ridiculous the amount of money Veterans United holds in escrow for taxes not yet assessed.

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Julie deserves a raise after dealing with my closing. She was an amazing person to work with and I was extremely lucky to have her on my team. She helped every step of the way. Keeping Lucas and the whole team in the loop.

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Very helpful

headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars
Would Recommend

Ryan and his team were awesome. Ryan is my go to guy for home buying. Each member of his team executed the mission perfectly which to make the home buying process as stressless as possible. Great work and thank you so much.

headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars
Would Recommend
headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

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5 out of 5 Stars
Would Recommend
headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
Would Recommend

Buying Real Estate brings stress and duress along to keep you company. You need a team to support you and Veteran United, especially Jeremy parted the critical information into simple actions. Delivered again. I am a repeat customer by choice it was Jeremy I wanted on the purchase team. Well done and thanks

headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Brian Bradley

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend
headshot image of Kimberly Hauptmann

Loan Officer: Kimberly Hauptmann

NMLS# 1881966

5 out of 5 Stars
Would Recommend
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

Great communication and service by my entire team

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

More Reviews

See all 439,474 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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