We felt overall that some things were done good . We knew going in to this that using the VA loan was going to be a headache, but comparing with other banks and lenders and other veterans, none of them went through half of what we went through. By having to wait for actual hard copy of percentage's from the VA, which we found others did not need they were able to pull that information up, we lost out of homes that we really liked. By our loan specialist insistence of that, all the paperwork that we had sent in was expired so we had to resend that back in, which is not easy when you are in the middle of a PCS.
Our real estate agent was fantastic!! She was there every step of the way. She was very patient even at the end of process when small stuff came up that should not have. She said the office that she works in have done many many VA loans but this one is the first one that they have see that has been this terrible to work with. We are sorry but we would not recommend this company to anyone. The house we were able to get we love!!! It is our home which we can finally say after living in base housing, but with all the jumping through hoops we really thought we were going to have to bite the bullet on the money we put out and go with another lender.
Overall, great experience, even through all of the stress. Surprisingly, Tyler was able to pull the right strings with a bankruptcy tied to our credit! Thank you so much for giving me and my family this house! It's Perfect!
Sharon was perfect, always responded to me immediately.
Thank you all very much
I am so happy that I contacted Veterans Home Loan services. Besides being in the military this was one of the best experiences we have had. I thought the process for purchasing my automobiles was the best but my experience with Veterans Home Loan has added another company who believes in great customer service.
Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.Get a Quote Today!
Very personable, always kept open lines of communication. He answered every question I had and if he didn't know he found out and got back with me as soon as he found out. Would definitely work with him again in the future.
Amanda and her staff member DeAnna were wonderful to work with.
On our first trip to Pahrump we working with another realtor. We did not get a warm feeling that she understood what we were looking for. She referred us to someone in Las Vegas about getting pre-qualified. Since we did not have a good rapport, we decided to check online for pre-qualification. I found VALoans online and when we started the pre-qual process with Dave McKenny, we were referred by VALoans to a knowledgeable realtor, Ken Ledene, from Access Realty. On our second trip over, we found a house that met our needs on the first day, We were very happy with Ken's service. He knows the area and the market. He was the guy on the ground that knew both buyer and seller. Ken was able to avert a couple issues before they got out of control. Overall experience was first rate with Dave and Ken. While I never consider a loan a fun experience, it was certainly made easy by the two professionals that worked with us. Thanks!
Grant is a valuable assett to the organization.
Azucena made sure tha everything went as smooth as possible
There wasn't any. They were great to deal with.
Erin Jensen also helped out with the loan and she was on it. I was always informed of what was happening and where I was in the loan approval process. Both Erin and Jeff worked extremely hard to make this loan happen. I have never used a VA home loan before, but I will definitely use it again. Everyone was extremely helpful in answering questions and making sure I had all the documents I needed. I'm very appreciative of all the hard work that made this home purchase happen. Thank you!!!!
We are very excited to own our home and really appreciate the extra help we received with dealing with water and road maintenance being we live in a rural area. Brian Nelson was really helpful also and patient while having to explain things to us. Rob Dycus and Brian both walked us through the home buying process and we are very grateful!