Nick was also fantastic in communication and helpful.
From buying our first home, to buying our forever home... Veterans United has been with us each step of the way. My family and I are so grateful for VU and the value they contribute to our Nation's veterans!
MICHAEL QUINN,
She was wonderful to work with could not have asked for anyone better. Thanks for everything.
I think I covered everything in the previous comment sections, I just want to reiterate that everyone in my team was amazing.
I DO NOT recommend working with Veterans United or Christopher Steiffermann and his team. As a first time homebuyer and a veteran who served this country the whole experience was horrible. Communication was terrible. Clerical errors caused delays, miscommunication towards myself and my realtor and his team. Veterans United made sure to get me a high interest rate when they know they can absolutely go slightly lower, they did it during the great COVID hoax they can still do it. Especially for veterans. On closing day I was told to be there at an early time, when I had showed up I sat there without their help or communication for 5 extra hours by myself. I miss working hours and good pay for them to surprise me with closing cost that was never discussed. I called my concierge Lindsey Taylor for help. I NEVER received a phone call back. Again, as a veteran and first time homebuyer I was indeed left alone. The VA and Veterans United gave me a home with only half of the electricity working and for me to figure out the rest. My realtor and the sellers realtor had to forfeit their commission just to get the deal done. After closing My message is to all the Good veterans out there who are going through life like myself. Don’t let people take advantage of you and do your research before dealing with a company like this.
Response from Veterans United
Hello Daniel, thank you for being specific in sharing your feedback and for letting us know about your overall experience. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. Discussing those and all the details around your final closing figures is part of our commitment to deliver outstanding service. Our commitment to serving you is unwavering. We also know the transition to home ownership presented unexpected challenges and understand how the process of selecting the right property for a VA home loan can sometimes lead to property improvements along the way. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Just wanted to say thank Veterans United so much for everything you all do. The process was smooth and everybody cared about us. I'm very excited and happily able to say that me and my wife are now home owners now! Thank you all so much!
This is an A+ team and I will always be thankful
Very good organization. Was prompt with information from start to finish and made a process that is usually stressful very easy to navigate.
Simply put, “WOW”! The long winded, start to finish commutation was prompt and throughout. We faced several hurdles, but Kyle and his team jumped like Olympic athletes. Never once did I have to be concerned, because I knew I was in great hands. You guys have helped me secure a beautiful place to call home! Thank you all!
The whole team was great! This was my first home and they were on it from the time I got pre approval to the final day. I appreciate all the support as they guided me through the process. I wanted to close early and they made it happen. Thanks again for the support!
Thank you so much for your work with God in creating the home of our dreams!!!! WE wouldn't have never thought of getting brand new home but we did!!! A great loan and so many amazing details!!!!! Thank you ! Thank you Vetrens United!!!! Forever Changed!!!
Great collaborative effort! Should be able to look up "synergistic effect", and see a group photo of the team that took care of us!
Thanks,
Bill
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Both Jon and Justis were amazinly helpful. Competent and quick with the right response and information every time. I appreaciate them working with me on this out of the ordinary and challanging loan. Kuddos to both.
I will spread the word far and wide about this company " Veterans United". I am still in Awe of how you guys were our personal housing team and we could not have asked for better support. I will be a customer for life..
We want to sincerely thank Veterans United for helping us with purchasing our dream home. There really is a lot that goes into the home buying process and we are grateful we were sent the 5-star team to help us accomplish the task.
Thanks Ryan, Kelly and Briana for all the hard work you each contributed to the process. Assisting with the application, answering questions, providing useful guidance, following up, and providing much needed resources to prepare for the move-in process. Let’s not forget the encouragement and support provided during the home search process too.
Please know your professionalism and sincere commitment to the process does not go unrecognized. The level of customer service you each provided is unmatched and rarely seen these days.
Keep up the great work! We appreciate it, and future veteran homeowners will appreciate it as well.
Thanks again for everything!
This is my second time working with Veterans United and each time I have been treated with so much respect and kindness. Even in my darkest moments when I thought this process would end unfavorably, the VU staff kept me encouraged and never gave up on me. I recommend Veterans United to everyone I run into who is a veteran. Thank you for your continued professionalism!
