Veterans United Home Loans reminded me of the comradery I had with my brothers in the US Navy. They treated me as if I was family.
The whole experience was great. They answered every question really quickly.
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Alberto and staff exemplify professionalism and dedication in their mission to serve their customers.
The entire process with Veterans United was so much easier than if I hadn't went through them. Their friendliness, willingness to help and clarify and their overall competency helped me reach my end goal of buying a new house. It was not a stressful process by any means, even with as much needing to be done.
The beginning process was easy and smooth. The underwriting is what I found annoying
With the communication from Winslow and Bronson we knew what to expect as we went through our loan process.
Lee always returned my calls, and always had answers to my questions.
Seth was great to work with and overall response time from VU was very good. However, there were an item that the underwriters waited until 2 days before to point out they needed further information. We had all information 1+ week before hand and requested if any further information was needed. Everything was smooth sailing until the last 48 hours.
We had spoken to other agencies prior to speaking with Tom Champion. They were aggressive, pushy and we overall got a bad feeling from them based on some of the tactics they wanted us to use in getting our loan. Example, they wanted us to ask a relative with a credit card to put us on it, so that their good credit would appear on out credit report. I found that to be unethical. Also, the constantly talked about ARM mortgages. Something we defiantly did not want.So, it was refreshing to see the straight forward way we were dealt with with. Not even once did we feel uncomfortable with with the ethics of the loan processors.
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Love how easy they are to deal with and they always make my buying experience so simple for me. Will continue to use them again and again in the future.
Kept me informed of the steps necessary for refinancing my home. Always very prompt and very knowledgeable.
An honor to work with and has been a great help through the process.
Everyone that worked with us went above and beyond. As 1st time home-buyers we needed to have things explained and they went over every detail, step by step. The entire team was patient, supportive and encouraging throughout the entire process.
