It took 90 days to do a refi. That's too long. There was always one more form to sign and return; it wasn't as convenient as it could have been. Even after I closed, there was one more form that was missed. But eventually, it got done to my satisfaction. I'm a patient fellow.
Your team was excellent. Our experience was A+.
Amazing!! Process was fast and smooth
Veterans United made everything go so smooth throughout the entire process. Would HIGHLY recommend any veteran go through them.
Jody and Adam were great. Sometimes they were a little slow responding back to me, but I'm sure I wasn't the only one they were helping with a loan.
Very helpful and with you all the way. Explan so you can understand. Thankful that we have people like them.
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great customer service
The entire staff was friendly and very professional.
Brady is one exception Loan Officer who gave us hope In purchasing our First Home 2014 in San Antonio and when the time came for us leave San Antonio after selling our home. Brady was there again in helping us fulfill our second home! A dream come true... again. His dedication has never failed! Anytime we had a question he would help us understand and never failing to wait for passing days to responded! Thank you Brady for making house hunting the Best experience with Untited Veterans.
I feel like they really really look out for veterans
It's the longest process I've ever gone through. They kept changing our closing date. It was hard to contact anyone. Our closing costs and monthly payments were constantly changed.
The stated their was no funds require for the refinance and then they took the escrow funds and applied it to pay down the principal without my knowledge. They also force you to create a new account even if you already have an account login from you old loan. So you now have to create a new account and login to see the dashboard.
Matt and his team where perfect, we did not have any issues throughout the entire process.
Very professional and knowledgeable!
Since this was our first VA loan, we were looking for more guidance on how to do things. We didn't feel like we got all of the help we needed. For example, my husband had a hard time with my biz and we received a guide but it wasn't like what he was seeing. Fortunately, the admin at his worked figured it out for him. There are different sites for each branch of the service. Our loan specialist never told us this.
