All the professionals at Veterans United helped us along the way with our refinance and kept us apprised of where we stood at any given time with friendly, patient service. Kudos to Mike, Libby, Adam, and Mike.
They took all the guess work out of it made it so easy
Colin Park and Terri Behrens were fantastic to work with throughout the process. We had a home build fall through and Colin made it clear he was with us and laid out the options and timeframe in which we could close without starting over.
their response to question is great
The team was very professional and definitely knew their jobs. Well done!!
90+ days from start to finish. Over 50 email conversations and dozens of phone conversations. Over 200 pages of documents scanned and attached. Some docs requested two or three times. Multiple assurances from the agent(s) that we were on the right track that were subsequently countermanded by the underwriter(s). Acceptance and then denial of cash assets that required us to redeem funding from retirement assets. Denial of income from sale of real estate. Five (6?) extensions necessary on our close-by date agreement with the sellers - very embarrassing. All in all, a lengthy, frustrating and laborious process. I question whether the average veteran has the skills/patience to complete a loan through VU.We met the "3 Cs" of mortgage underwriting - credit (800+ and 740+), capacity (monthly income over $7000), and collateral (3 properties owned and an appraisal of the new home greater than the loan amount) - early on but were forced to jump through hoop after hoop to show we were "worthy". Fie on Veterans United.
Knowledgeable, easy to work with and patient. We had computer issues and they didn't pressure us.
This company deserves an A+ in service. No delays and never excuses!
Great
Tim and his team were very patient and respondsive. They went above and beyond to make the process easy.
Daniel and his team did an amazing job
I am a first time buyer and my experience was all stars in my book
I have recommended every vet I know to you guys. I really enjoyed the experience of working with you
The team made it very easy and walked us thru every single step of the process. Available at anytime with a very short response time. Outstanding. I work in the financial field myself and I'm more than impressed by the level of customer service provided. Thank you Donna and Johnny
Awesome!
It seems like every document I gave them they believed it to be forged, I had an unusual loan but they believed it to be a()bailout} of the seller, so the loan would not close till she drained her IRA to pay her house to zero, which will cost thousand's in tax dollars! Most stressful loan ever! "Murphy's Law" everything that could go wrong, went wrong, starting with the tittle company finding an old lien that was not recorded from 10 years ago! (which finally got cleared up). Then to ask the seller to prove her age?????
Renee Young was amazing and worked with us to ensure our needs were met. She went above and beyond.
Great customer service, always trying to help in every way.
Experience was excellent overall. Fast responses and follow-through. The accuracy fell short during the final 3-day disclosure period. Probably due to underwriting and my closing attorney not communicating effectively. Overall I would recommend them highly.
