The team answered all questions I had. They were very professional yet friendly and made the home buying process very smooth.
First off I’m glad Mitchell is a new father and wish nothing for the best for him and his family. As far as Mitchell handling this whole process, it was absolutely frustrating and just plan unprofessional. He just left for about a week. No Notice no communication no nothing. We even had to push our closing date back almost a week because well nobody, literally no one responded to us?? I deeply regret doing business with veterans united.
Response from Veterans United
Hi Chris,
Thank you for sharing this feedback, and I’m really sorry for the experience you had. It sounds like the lack of communication, especially around such an important milestone like your closing date, caused a lot of frustration—and that’s not the kind of service we want to provide. You deserved better, and I apologize that we didn’t meet those expectations.
My client advocate team would like the chance to dig into what happened here to see where we went wrong and how we can prevent this from happening in the future. If you're open to it, please reach out to us so we can learn more and work toward a resolution. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Thank you again for bringing this to our attention, and I’m truly sorry for the hassle this caused during your homebuying journey.
Very pleasant experience for getting our home loan
A very pleasant experience. Dena did a great job as well. She was always available and answered my questions when needed.
My second home purchase with VU and if there is a 3rd I’ll be back!
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The team was on top of everything. Everything went smoothly, very easy process. The only thing I wasn't stressed about during my move and purchase was the loan and purchase itself. Thank you so much!
Awesome team!!! They went above and beyond. Thanks for all you do. ❤️
