I first reached out to Veterans United, along with a few other lenders, in April 2025 to begin my home-buying journey. At the time, I was going through a transition in my career that affected my ability to qualify for a home. Almost every lender I had spoken with eventually stopped following up with me, except Veterans United.Veterans United was the only lender that stayed in contact with me for nearly a year until I was in a position to move forward with purchasing a home. Veteran’s United was also the only lender willing to pre-qualify us for loan amount we needed at the time given our high DTI. I am very grateful for Don and his team for doing everything he could do to help us get qualified. The follow-ups and check-in messages Don would send throughout the first few months made it feel like a personal connection supporting me towards getting pre qualified. Even though I wasn’t ready to buy yet, he maintained a professional relationship with me and was there when I was finally ready to begin the process.Once I was back on my feet and ready to move forward, Veterans United supported me throughout the entire home-buying process. The team was always easy to reach, professional, and clear about each step and what they needed from me. We were dealing with a short sell so their knowledge made the experience a lot less stressful until our loan was finally approved after 10 months of waiting.I especially want to give a shout-out to Don, Jeremy, and Mia for working with me over the past 18 months. They were incredibly knowledgeable, friendly, and patient while helping me navigate both a career transition and a complicated short sale purchase. It was a long journey to becoming a homeowner, and I truly appreciate that the Veterans United team stuck with me from the very beginning all the way through closing. Thank you guys so much!!
Outstanding communication during the process. They were attentive to my needs, and always had the right answers. Allie and her team were top notch.
VU was awesome! They helped us tremendously with getting our home! We would definitely recommend!
ABSOLUTELY AMAZING!!! These people know what they are doing and know how to be effective. Thank you for all your help!!!
Every member of the team we were on was GREAT! Always responsive, we actually dealt with REAL people, not just recordings. The portal is great and easy to use and now we can continue to use it to make our mortgage payments and communicate with Veterans United Home Loans. We greatly appreciate the service and feel like we have many new friends through this process. We will and would highly recommend Veterans United Home Loans.
Very experienced and knowledgeable team! I liked the to do list most of all and the constant follow up calls and mails. It's our 21 years of not having a home and was expecting a long and horrendous process but not Veterans United, you showed professionalism and care to us. I, we would definitely recommend VU!
The online portal was extremely helpful. I also liked the checklist as it made the process easy and understandable.
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I was hesitant about getting a loan online and buying home without "local help". Veterans United made it easy as pie. Constant communication and assistance every step. If I have to buy another home, I will start with Veterans United.
I had a great experience with Veterans United, everyone was professional and they absolutely knew their jobs, so that made the house buying process easy for me. Thanks for the hard work.
While I appreciate the benefits of using Veterans United, my loan officer, Spencer, and my loan coordinator, Julie, were terrible to work with.
- They were impossible to reach when I had questions. Although, if they called or texted with a question, I would get back to them and then try to ask my question and be left without a response again.
- Julie did not understand my income, which caused a delay in my closing. I explained it four times over a period of about a month, but she didn’t understand how travel contracts work, and she kept calling me a travel nurse, but I’m a travel CT Tech.
- I only spoke on the phone with Spencer like 4 or 5 times throughout the whole process because he was never available. Once my closing was delayed because of him and Julie, I called three times in a row and he just texted me “I’ll call when I can” with no sense of urgency.
- Because there was a discrepancy with closing costs, Spencer’s first idea was to increase my interest rate by 1.4%. Luckily, my real estate agent offered to lower their commission so I could keep my rate, but I was unimpressed with the first option being to increase my burden.
- Spencer assured us that if we increased our rate the day before closing, it would work, but it actually triggered a disclosure error that would have delayed our closing by another three business days. Luckily my real estate agent knew this, which is when she offered to lower her commission. I was unimpressed that Spencer didn’t know the error would occur.
- When I finally did close, no thanks to them, I received a message the following day from Spencer congratulating me that my loan was funded, but I knew that because it happened a day before and I already closed.
Julie and Spencer really seemed like they had never done this job before, and had no interest in learning it.
Response from Veterans United
Hi Jose.
Thank you for taking the time to share such detailed feedback about your experience. I can understand how disappointing it must have been to feel like your questions were going unanswered, especially while navigating unexpected delays and concerns so close to closing. I'm sorry the communication and support you received left you feeling this way.
You should feel confident that your loan team understands your unique circumstances and is keeping you informed throughout the process. Having to repeatedly explain your employment situation, struggle to get timely answers, and navigate last-minute changes to your loan terms understandably added stress to an already complicated process. I hate to hear that these challenges overshadowed what should have been an exciting milestone.
I appreciate you bringing these concerns to my attention and would welcome the opportunity to look into your experience more closely. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Austin provided me with Great service
Rob and Ashley were amazing! Everything was smooth thanks to them! I couldnt have accomplished my lifetime goal without them!
Veterans United was a Godsent lender!!! Team Patton representatives were top-notch. Special thanks to Eric Hermann and Brandon Willis who made my process seamless. All of my questions were answered promptly. Every Veteran needing a home should try Veterans United. Thanks to the entire team...you were awesome!!!
Matthew and his team were awesome. They kept me updated throughout the process and made sure I knew where we were at during the process.
Exceptional experience!
Schandler and his team were phenomenal in helping my husband and I find a home at the best rates and in very efficient time! We both were extremely please with the entire process and would 500% recommend them to anyone looking to buy a home!!
