I honestly can’t say enough good things about my experience with the loan team at Veterans United. Kevin Schawo and the rest of the team were phenomenal, patient, kind, and always willing to take the time to explain things clearly. They made what could’ve been a stressful process feel smooth and manageable. Every question I had was answered quickly, and I always felt like they truly cared about helping me succeed. I never felt rushed or ignored. I’m incredibly thankful for their support and professionalism throughout the entire journey. I would absolutely recommend them to any fellow veteran looking to buy a home!
Awesome Team!!!! The entire team was awesome to work with and very understanding. This was a painless process thanks to them. My loan officer was phenomenal as well. Kudos! N Me & My family love our new home. ❤️
Taylor Holman was excellent
We are greatly appreciative of Danny, Shari, and their whole team’s professionalism. We want to especially note their proactive and precise communications, the smooth and expedited processing, the accessible electronic application and account portal, and the comprehensive options and guidance they provided for us. And all this during a very complex and rapidly moving economic environment. Thank you for making this an excellent home buying experience!
Definitely 10/10 would recommend. Everyone I spoke with was always friendly and professional. They always had the answers to my questions and answered them promptly.
The team was great! The communication, knowledge and assistance was excellent!
Thank you, Brandon, Alexis, Chris and Stephanie, in helping us buy our dream home!
May God bless you all.Stephen and Cathy Markham
Too many people to send information to should be dealing with one person to be less confused on documents needed..staff was very knowledgeable but I don't use the verbage that they use every day. Needs to be simplified. Not everyone is tech savvy. Much of older veterans are old school. Have a conversation
Response from Veterans United
Hello Michael,
Thanks so much for your honest feedback. I’m really sorry to hear how confusing and overwhelming the process felt at times. You're absolutely right—when multiple people are reaching out and using industry lingo that’s not second nature, it can make everything feel more complicated than it needs to be.
It’s great to hear that the team was knowledgeable, but if the communication left you feeling lost or frustrated, that’s something we need to look at. You’re not alone in wanting more clarity and a more personal, conversational approach—especially for our older veterans who prefer to keep things straightforward.
If you're open to talking more, I’d really appreciate my advocacy team hear about what would’ve made the experience smoother for you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out whenever works for you.
I became a homeowner within one month of my offer!
Veterans United has helped me with my home buying for my last two homes and that is why I came back for my second home after selling. The team is exceptional, keeping me informed and always there to assist if needed. A true asset to the home buying experience
Honestly VU was one of the most positive experiences I’ve had with any form of sale based service.
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Everyone I worked with was amazing and helped me, and relayed information every step of the way. Very happy with the whole team
I have had such an amazing experience ! My team assisted me with the preapproval process by making suggestions on how I can increase my score. Once I was where I needed to be the rest of my team hit the ground running. Found my home and they had me in that home by day 33. It's my first home buying experience so naturally I had a ton of questions, my team answered promptly and with such grace and respect that allowed me to feel safe enough to come to them with anything. They kept me in the loop every step of the way, they communicated with my agent to also ensure she was also informed. They have accommodated and ensured my comfort throughout the home buying experience. Highly recommend working with Veterans United because my team was so professional and respectful I can only assume that is the VU standard.Team members:
Natalie Kane (RE agent)
Sam Kruvand
Adam Crutchfield
Gina Overshiner
Brittany Lucy
Jerry Simmons and crew are great would recommend them to anyone
Great experience! The whole process was very easy, and Kody's team took good care of us.
