I wouldn't change a thing about my experience! Mason and Justin were so helpful and so vital to making my first time home buying experience so pleasant and achievable. I was even mailed a little welcome package which included a Wreck It Ralph DVD, box of popcorn, and a comfy blanket for my son and I to have a movie night. I love all the thoughtfulness! Thank you VU!
The only part of the process that left room for improvement was the appraiser. He took the full allotment of time allowed to complete the appraisal and then it still needed correction. I would also like to mention Jim McNeil. Jim helped us prepare our credit months before we started shopping. He helped us understand what to do and when to do it, essentially educating us on how credit scores work and assuring we reached our goal. Thank you all so much, it really was the best experience we could have hoped for.
Underwritter had all of my documents well in advance and waited till the scheduled closing date to request more uneccessary documents!i feel that if j wouldve had a last name like smith or johnson none of this wouldve happened!This was extremely frustrating and was a step away from going elsewhere!felt like it was complete uneccessary for the lender to ask for 4 different proofs that something isnt under my credit. I also think the bank should be held to higher standard when it comes to closing. I feel that we are all in your mercy all while we are active duty trying to take care of our family. If im overseas and its scheduled to close on a certain day you shouldnt wait till the day before to say somethjng else is needed. What about my scheduled flight, hotel, leave?? And once the close was approved, the day of closing the hud or final documents were not even ready as scheduled. Had me my wife and my 2 toddlers waiting 2 hours to get the documents to sign.
She was a pleasure to work with. Very hands on, knowledge able sincere. She work around my schedule, and will be a friend for life.
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I could not be more pleased at the level of service I received while buying our new home. All business was conducted remotely, but it didn't feel that way. Nothing but positive things can be said when you close on time.
Brendan Wilson is a great loan specialist to work with. He handled the first loan on our house and then he handled the streamline refinance on our home. He made the process quick and easy! As an Iraq War veteran, I can't tell you how much I appreciate a person like Brendan. I would definitely recommend Brendan, and Veterans United, to any veteran looking to purchase a home.
He was an amazing help!
Many thanks to Todd, Kimberly, Angela, and everyone at VU for the great experience getting us into our new home quickly and smoothly. I would highly recommend VU to anyone I know.
Our experience with Rachel Bruce has been wonderful. She is always very helpful polite and always goes the extra mile for you. Would highly recommend her and the Veterans Home loans to anyone. Thank you for all the help we have been given.
Thanks for a job well done. If there is every any good news that mortage lenders needs to know towards better deals I hope that VU will make sure that their customers are notified.