For a first time home buyer it was already nerve wracking going through with the decision to buy a home. The Veterans United team understood that and made the process easier keeping me in the loop every step of the way.
They worked very well with me as the buyer and kept me updated with every progress point until the end.
Very easy to work with.
Good service, every question via email was answered in minutes. Phones were manned by the actual reps and they answered every time.
Towards closing our loan team was extremely hard to get into contact with. Closing was delayed slightly due to an "IT glitch". Problems happen and we understand that. What we don't understand is why we were never given updates until the final hours. Calls and emails were ignored by the loan team for not just us, but our realtor and even the real estate attorney. All we wanted was a simple "we are still working on it" or something but all we had was unneeded stress added to an already stressful situation. In the end, I would've rated VU much higher regardless of the delay in closing if they had kept in better communication with everyone involved.
Quick and easy to deal with
Would like to thank mr bill musick for all his hard work
James and staff are amazing! Would recommend them without a second thought!
Super easy to work with, this is my second experience going through Veterans United.
Katy Reeder is a phenomenal loan officer! She kept us informed throughout the entire process, quickly returned emails or phone calls and kept the ball moving forward so we could close quickly! She was always courteous and respectful. This was our second closing experience and it was a much better one thanks to VU and the exceptional staff!
Ready to see for yourself?
Experience first-hand why 374,906 homeowners give us a perfect score!
I want to congratulate Lance on leading an amazing team. I especially want to commend the efforts of Codi Trabue who was incredibly helpful, proficient and friendly throughout the whole process.
Steve and Codi were amazing and made this process so smooth and effortless!
Everyone involved was extremely helpful and willing to go the extra mile to get things done as I needed them done
I am not sure what happened with Tanner, but I have to believe that there is a better way to handle these types of situations that do not impact the customer... I am only providing a "yes" answer due to Kaleb's effort in managing my file.
