Horace, Tyler and his whole team went above and beyond to help us go through the mortgage process and get in our new house. We will and already have recommend Veterans United to anyone looking for a mortgage.
The team was professional, friendly, and knowledgeable. They were honest about their answers. If they did not know the answer, they would tell you. They were consistent in providing information.
Easy process, do everything from your kitchen table. Much eaiseir than my home buying experience 20 years ago.
Jacob and Danielle were always available to answer questions and made buying our new home a wonderful experience!
Kris and his team were absolutely phenomenal and made the entire process extremely easy!
Working with Gabe and Maureen has been an absolutely pleasure. They are knowledgeable, professional and transparent. If you have a questions or concerns they will absolutely ensure all of them are addressed. They kept me updated every step of the process from me selling my home and purchasing my new home. Thank you so much for all you’ve done for me. I appreciate having a local VA loan office in the area, and how much easier it has been this time around. In 2015 when I applied for my first VA loan there was so much paperwork I had almost two boxes (hard copies) of everything. I love the new system of completing everything via the hub. Real time updates, never had to wait for anything. They were always just a phone call away! The best loan company I’ve ever worked with. Thanks for all you do for the veterans!! I will definitely recommend you to anyone!!
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Brad and team were absolutely fantastic to work with. Great communication throughout, thorough in their processes and reviews, and very helpful. Couldn't ask for a better team.
We had an exceptional experience with Veterans United and their staff. The level of professionalism and excellent customer service is amazing. From the moment we called and spoke with an agent regarding starting a home loan application it was nothing but exceptional customer service. Their knowledge, dedication and hard work made this the smoothest process we’ve ever experienced in purchasing a home. We submitted the application online and within 30 minutes we had received our first call back with an introduction and steps with what will happen next. It was that way throughout the entire process. Excellent communication throughout! We were able to close on our home in 30 days without any issues and all is due to the wonderful staff that was working with us during our process. Danny, Mike & Krystal thank you so much for all of your hard work and dedication to your job and fellow veterans, because of you guys our dreams were made reality. Thank you from the bottom of our hearts! Forever grateful the Ramos Family!
My experience was incredibly soothing. Ken and his team took all the stress out of the process for me. I was constantly reassured and my questions were always answered in a timely manner. I appreciate the team I received and would recommend the or request them again if needed.
You guys were awesome, felt like I had to do more leg work than expected. But I would not hesitate to send you guys to a fellow veteran.
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Mr. Colgin and his team was exceptionally professional. They helped in every way and answered any and all questions very quickly.
Karlie Clark did an outstanding job of helping us through the process. At times it seemed overwhelming, but she helped us get things into the portal which was hard for us.
You will not have any regrets. Constant contact from start to finish. Highly highly highly recommend
I had to submit multiple documents more than once. I also kept having to submit documents from my other loan through the same company. It was ridiculous
Response from Veterans United
Hi Rudy,
Thank you for sharing your feedback. I'm sorry to hear how frustrating your experience was. I understand how inconvenient it would be to repeatedly submit the same documents, especially when you also had to provide information from another loan with us. That isn't the smooth process I want anyone to have.
I appreciate you taking the time to let us know about your experience. Feedback like yours helps us identify opportunities to improve both our communication and our process.
If you're willing, I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
fast response
