Amazing help, answered all questions
Chase and Mark are a dream team! They both had great communication at all times and I really do feel like they advocated for my best interest. There were a lot of ups and downs in my home search, but my VU team was always ready to assist and very kind and helpful.
Jake and the entire team performed flawlessly. I was kept informed, and I always felt like Jake and his team were looking out for me.
My Veteran's United Team went above & beyond for myself & my wife. Thank you Veterans United! We love our new home.
My loan of Katy and my team was amazing. They helped so much and made the process so so easy. I’m very grateful!
Eric Perrigo and his team, Kate Keating and Kimberly Hurtado, were absolutely amazing! I sincerely appreciate Eric for taking the time to answer all of my questions and for providing the approval letters promptly, even during various hours of the day. Thanks to their assistance, I was able to find my new home, and I am extremely pleased with the outcome. Their professionalism, patience, dedication, and genuine care made me feel comfortable and confident throughout the entire process. Thank you, Eric, Kate, and Kimberly, for your outstanding service and support!
Staff was friendly, and answered my questions. They failed to pay attention to details (asking for clarification when the provided email chain held the answers) and asked for documents, that had been sent. Additional costs were added at closing. They failed to act in a timely matter and our closing got pushed back over a week. That added around $1000 in additional cost between moving trucks and securing my interest rate, not to mention the added stress of extended stays with family. The added fees and
Response from Veterans United
Hi Kyle,
Thank you for recognizing the friendliness and responsiveness of our team. At the same time, I'm sorry the overall process caused you so much frustration. Having to revisit information or documents you'd already provided, followed by a delayed closing and unexpected costs, isn't the experience you expected when buying your home. I understand that the disruption went beyond the closing itself and created additional stress for you and your family.
I'd appreciate the opportunity to review your experience more closely and better understand what led to these concerns. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Solid job easy to work with!
Trent, Tim, and Rachel are a amazing team to work with.
The veterans united team was amazing and have already recommended them to multiple people.
Jeff made a commitment about how positive I was whenever we talked. I'll send him and email, about my testimony, to explain were that positivity comes from. I hope it gets shared with the rest of the team. Thank you all again. You're a great bunch to work with!
Smooth process
Amazing Service !! Timely and Reliable. Kelly And Suzann Did a Great Job Communicating and Documenting. I Recommend Everyone Give Them A Call.
Hope and Ryan were both so helpful and made the home buying process as pleasant as possible. They remained in good communication with us and were always quick to answer any questions we had or find answers for us. Also, the welcome box was such a sweet gesture!
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I really loved my team! They made it a very smooth process.
Everyone was very helpful and informative! The process couldn’t have been easier for a first time home buyer!
Thank you VU! Proud to have served ! You made this experience a breeze! Special thanks to Ryan for answering every call and message! If you use a va loan make sure to at least have 3k in the bank and prior collections paid off before using just to keep from running into issues like we did.
I am grateful. I would recommend VU to other veterans.
3 or 4 questions and proofs at a time....time and time again. Frustrating, aggravating.
The team was great; they made this process seamless.
