Answered all questions with short and clear answers. Earned my trust from start to finish.
There were many unnecessary delays and passing us from person to person. Did not work on our file for 3 weeks and then blamed us when asking for an extension.
Staff made this process as painless as possible! Great job VU!
I didn't like the fact that I was still submitting paperwork right up to the day of the closing and I didn't like the way I was treated by some of the people that work with Suzanne McClain.
My experience with Veterans United Home Loan was a breeze! From start to finish I felt like I was a priority. I had a great loan officer 'Steve Staszcuk' who kept me informed every step of the way to a quick and smooth closing.
24 days from sale of old house to purchase of our new home! ...THAT is hard to beat!!! AAA+
Very considerate and helped us even when our credit score wasn't good enough. Kept in contact with us all throughout the processes before and after pre-approval.
Friendly, efficient, detailed. Always "on top" of things.
Communication is a big problem. The associate we dealt with would not communicate unless it was something good, if it was something bad he would talk to the realtor to pass the message or not talk at all. Very unprofessional!!
The process was quick and easy. After getting my financials together, all I had to do was sign some papers.
The team at Veterans United provided a service with a personal touch and were responsive to all questions and concerns about the home mortgage process.
