Brittany Lucy made the whole process palatable
DEVON CASSIDY OF VETERANS UNITED LOAN Dept. His Outstanding client support. whether long distance anywhwre in conus buying or buying local to olahoma or tecas or missouri, whether you retired or either civlian as Dod or Mil active duty or retired members oconus it doesnt matter . Devon and his team at veterans united has resources expertise and skills handle each invidual clients unique home purchase requirements and or situations. True proffessional in the area that Second to none in resources and expertise for servicing Veterans home buying needs.
Communication could've been better
Holly Ray was exceptional! She made this process smooth and easy. She was informative, helpful, and patient. I would recommend her time and time again!!!!!
This team was amazing. I will recommend them to all my friends and family and use them in the future for any home purchasing/refinancing needs
Working with my team members at veterans united was an awesome experience. They worked with me and helped me understand everything happened with my first home purchase.
I had an amazing team that kept me informed throughout the entire process. Highly recommend their services.
Nina is fantastic and goes above and beyond!
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Absolutely impressive professionalism, and dedication from my team. I am very well pleased with Veterans United!
Extremely pop communication and unprofessional. Would NEVER recommend to fellow veterans.
Response from Veterans United
Hi Laura
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling disappointed. Clear, professional communication is an important part of the homebuying process, and I'm sorry we didn't meet your expectations.
I'd appreciate the opportunity to learn more about your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
I have had such an amazing experience ! My team assisted me with the preapproval process by making suggestions on how I can increase my score. Once I was where I needed to be the rest of my team hit the ground running. Found my home and they had me in that home by day 33. It's my first home buying experience so naturally I had a ton of questions, my team answered promptly and with such grace and respect that allowed me to feel safe enough to come to them with anything. They kept me in the loop every step of the way, they communicated with my agent to also ensure she was also informed. They have accommodated and ensured my comfort throughout the home buying experience. Highly recommend working with Veterans United because my team was so professional and respectful I can only assume that is the VU standard.Team members:
Natalie Kane (RE agent)
Sam Kruvand
Adam Crutchfield
Gina Overshiner
Brittany Lucy
The Team was amazing! Alan Thomas was so helpful through this whole process and was ready to answer any questions I had. Big shout out to all of them
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Nick Intrieri was PHENOMENAL!!! Nick and his team (Lorie) made my home buying experience so smooth. I am eternally grateful for his hard work in getting my deal closed. I will definitely tell everyone I know
Easy smooth process, guidance and communication unmatched highly recommend and the MY VU APP is so easy to navigate it made my process easy and fast
The follow up and personal attention was the best
We love our new home. Thank you Veterans United for everything!
Michelle Westbrook was absolutely incredible throughout my parents' home-buying journey. What should have been a straightforward process turned into a challenging six-month experience filled with unexpected hurdles, delays, and obstacles. Through it all, Michelle remained patient, professional, responsive, and encouraging.
She consistently kept everyone informed, answered questions promptly, and worked tirelessly to help move the process forward. Her knowledge, dedication, and commitment never wavered, even when things became complicated.
Thanks to Michelle's perseverance and expertise, my parents were finally able to purchase their home. We are so grateful for everything she did and highly recommend her to anyone looking for a mortgage lender who truly cares about her clients and goes the extra mile to help them achieve their goals.
5/5 Stars — Highly Recommended.
