Everything went the way they said it would. Very Knowledgeable and
Helpful. I would recommend them again and again.
This company was referred to me and it definitely was an awesome experience from the beginning to the end. Never have I experience so many caring and concern individuals who was so extremely professional. It was almost overwhelming but in a good way.
Worse experience of my life other than the death of a loved one.
Response from Veterans United
Hey Margaret,
I’m so sorry to hear that your experience with us felt that painful. I can’t imagine how difficult that must have been, and I truly wish things had gone differently for you. No one should ever feel that kind of stress or disappointment during such an important moment in their life.
We take feedback like this very seriously and want to understand exactly what happened so we can learn from it and make things right where possible. My Client Advocate team would really appreciate the chance to connect with you and listen to your story in more detail. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
The entire Veterans United team kept everything organized and on track so we could finally have a beautiful home of our own. We never thought it would happen -- certainly not as quickly and painlessly as the experience was. We will be eternally grateful. Thank you so much!
Quick and easy process
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What can I say
The ENTIRE staff has made me comfortable and aware of everything that happened during the loan process of my new home
With the deepest appreciation I say “THANK YOU” Paul,Derick,Michelle and the entire staff
This world needs more caring people like these folks!!!!!
Gar
Veterans United is full of perfect people that help you out with your mortgage. Highly recommended saving me money every day and they keep looking out after you after you close.
It was a breeze to go through my whole home Loan process. My loan officer was amazing ! The broker I was suggested was amazing too! After the process I was surprised to see so many gifts from my team!
The process was extremely smooth! Not only was our loan officer readily available even over the weekend for us to get real time info on houses we were looking at. Our loan processor as well was great to work with, quick with responses whether by email or text. We also had calls along the way from others with Veterans United to make sure everyone & everything was going smoothly and on track and offered additional help with knowing about other services Veterans United had to offer. I would 100% recommend!! Thank you Veterans United for making a very stressful time in our lives a bit less with the ease of the loan process!
Patient and professional with my loan. He kept me updated every step of the process. A pleasure to work with.
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The staff around us during our purchase was extremely helpful and was always open to answering all the questions we had. Even though some of them were dumb questions.
I have it a 10 for the reason Nick and the team made the whole process easier and the app is really helpful.
My contract was substantially longer than virtually any other sale on the market but my loan team helped me out all the way through and even pushed my attorney and sellers attorney to be able to close before incurring more costs. Holly, Vishal, Kayla and the other people I worked with were all amazing and I couldn't have been happier with them.
I have worked with VU for a while and through the whole process it was a very non-stressful event. They were knowledgeable, polite and professional. Had plenty of down to earth conversations that showed they were human and not the common loan vultures.Would definately endorse for fellow veterans.
Amazing experience
I really appreciate how helpful everyone is. I'm not good with computers and when I need help they're so helpful and DON'T sound angry when I really don't know what they mean. Patiently they walk me thru until I get it
Veterans united is awesome. They help you out with every step. My realestate agent loves to work with them. This is my second home and a refinance with them. I won't work with another company. Every last person has been great with me. They make calls for you if you can't do it. They will help you get the correct utility companies.
