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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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348,305

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
1

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Showing all 348,305 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I had heard of Veterans United before, but I wasn't sure how it would be to work with them. In the past, I've worked with smaller local banks to use my VA benefits, but the loan specialists didn't have much experience with VA loans, and had a hard time explaining the options - if they knew them at all. I was super impressed with the team at Veterans United. Garet and Daniel were very knowledgeable, friendly and patient. I highly recommend anyone with VA benefits to contact them, whether for a first-time purchase or a refinance. They know what they're doing! A+++

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend

It had been my pleasure to work with the professional staffs at Veterans United Home Loans. At one time, we went to Las Vegas to find a house and Joel was the one who assisted me to find a realtor. But it didn't materialized. Back to square one. Now, we're in our dream home. Veterans helped fellow Veterans especially now. We are a living proof. Whatever it takes, stick to your fellow Veterans.

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Hudson

NMLS# 1823997

5 out of 5 Stars
Would Recommend

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
Would Recommend

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Loan Officer: Jessica Messing

NMLS# 1750076

3 out of 5 Stars

Wouldn't use VU again due to all the delays and unreasonable requests from their underwriting being that I have a 1099. Now after making my first payment in advance, I
find VU sold my mortgage to Plaza Financial (who the hell they are)
If you are a VET use USAA.

Response from Veterans United

Richard, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. We do state the servicing of this loan is to be transferred on your initial LE (on page 3 of your LE) and that document is generally received at the very beginning of your loan process. Then it is stated on your Deed of Trust that was signed at closing and notified 15 days prior to the transfer via the Servicing Transfer Statement which is mailed out. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. Please reach out to us if you would like to discuss your experience further.

5 out of 5 Stars
Would Recommend

If you are planning to purchase a home and want to find out more about V.A. loans, Veterans United is a great company to do business with. They treat you with respect and answer all of the questions each step of the way.

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend

If you are interested in purchasing a home, I highly recommend Veterans United! They were the best people to walk us thru our home buying process. Don and Lisa

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
Corey S. is Through the Roof!

My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!

Loan Officer: Danny Freeman

NMLS# 1721091

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5 out of 5 Stars
Would Recommend

I highly recommend Veterans United. It was a flawless experience.

Loan Officer: Jim High

NMLS# 1434955

5 out of 5 Stars
Would Recommend

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Alexander

NMLS# 1961964

5 out of 5 Stars
Would Recommend

Loan Officer: William Kennedy

NMLS# 2122775

4 out of 5 Stars
Would Recommend

Loan Officer: Josh Hulen

NMLS# 1925263

5 out of 5 Stars
Would Recommend

Jake and his team were very communicative and efficient. If there were any hiccups with my loan/closing I was unaware of them. I appreciate everything Jake did to make sure my home buying experience was a positive one since, especially since I did most of the purchase remotely.

Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Would Recommend

From start to finish Bobby and his team very immaculate in their customer service and completion of our entire mortgage process.

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

IM SO GRATEFUL FOR THE HELP FROM THE ENTIRE TEAM. THANK YOU FOR MAKING THIS EXPERIENCE SO MUCH EASIER THAN ID EVER IMAGINED. I WILL DEFINITELY RECOMMEND!!

Loan Officer: Justin Mongler

NMLS# 1963138

5 out of 5 Stars
Would Recommend

The process was quick and easy with no setbacks, all positive. Veteran United provided remarkable service.

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Shackelford

NMLS# 1481753

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5 out of 5 Stars
Would Recommend

I am beyond impressed with the work Mike and the rest of the crew. I had no issue that wasn't taken care of emeditaly. Best experience ever.

Loan Officer: Mike Mange

NMLS# 177094

3.5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

Everyone on the Veteran United loan team was amazing. Nick & Thomas and Amy other names I can’t remember we’re so helpful in gettin my family a home.

Loan Officer: Nick Johnson

NMLS# 2086150

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Liz Brown

NMLS# 2244192

5 out of 5 Stars
Would Recommend

Nick answered all my questions in a timely manner. His team was very professional in helping us go through the loan process.

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

The first Estate agent, Susan, Was horrific. I would strongly recommend cutting ties with her, she was lazy, rude and unprofessional. it was painful to work with her. once my agent was changed everything went perfectly!

Loan Officer: Sean Dobkins

NMLS# 1722912

More Reviews

See all 348,305 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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