The overall process was very painless as a result of the work of Zachary Debord and his team at Veterans United as well as the real estate agent Gina White provided by Veterans United.
The underwriters were bad! The whole loan process could have been done 4 months earlier had it not been for the last minute things that they requested. So stressful to the point I wanted to say forget it all together.
I am very happy with Ginny. Ginny is very personable and helped loan process any way she could.
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I just want to convey my utmost appreciation to the Veterans united Team especially Cody Smith, You all have made my dream of homeownership come to life.
Thomas D Stehman
Katie, Patty and their team seemed to go above and beyond on every point of my loan process. Both realtors and the closing agent made mention how plesant it was working with them. They all mentioned problems they had with other VA loans and how nothing went wrong with my process. Even the sellers, who are retired Army officers, were happy with how smoothly the transaction went.
Thank you to all involved
Professional and customer friendly. Made our first home purchase seem so easy. Thanks everyone!
Todd was excellent at his job. When dealing so far away from you this was an important factor. He was prompt knowledgeable and most of all he listened . Very nice to deal with Todd on behalf of Veterans United.
Dave was always professional, prompt, and very knowledgeable about the loan process, and we would recommend Veterans United and Dave Munns without hesitation.
Our experience with Veteran united was very professional and timly. Lee's team is doing a great job communicating the expectation and hitting their goals on time.
Thanks for what you do for military members. It was a pleasure working with you.
Overall I'm pleased with Veteran United and would recommend your services to any veteran. Devin Wratchford represents your organization well. Brain Nelson was very professional but seems to lack in the area of experience and detail. A delayed appraisal request in error left me with less time to make a sound decision during my due diligence period. I think it was a bad call for my loan to be transferred to Brain Nelson in the middle of the process. Re-explaining my personal finances with a new person was stressful. And despite giving Brain every financial document requested, he didn't appear confident that I could close on schedule. Devin stepped in and got the job done.
Derek is by far the best loan specialist we have ever spoken with. He made everything easy and stress free. He responded to all our questions, no matter what they were about. He even found documentation in his records that we had misplaced which were needed to complete our refinance. And even though our loan has closed, we were confused about a recent letter we received from Veterans Home Loans and he researched it and cleared it up for us. We know we can contact him with any questions and concerns and he will be there for us promptly, efficiently, and professionally. He is an asset to your company!
Keep doing what you're doing, you give so much to Veteran's who really need the help. Thank you.