There were a few rough spots with VU duringthis mortgage process if I am being honest. Essentially they came down to lack of communication. However, overall, I am pleased with Veterans United.
Our experience was very positive, easy as can be.
I was told one thing and given another. Really didn't feel like I had a choice to change my mind. Felt like a bait and switch.
Billy has always done an excellent job-made everything so easy & effortless
The loan process was very efficient. Document arrived at my home promptl. There was no headaches with the transfer of documents.
No communication between Veterns United and myself, incorrect or lost information on multiple a occasions, lost information/documentation, and overall don't give a care attitude. Until I requested to speech to management approximately 90 days in.
My loan processors were outstanding.
My only real issue with the process was needing a final employment verification letter on the last day before closing. Because it could only be done on a government computer (and I wasn't at work) I had to go back to work to do this. Not convenient.
