Buying a home can be a nail biting experience and I wasn't sure what to expect when I decided it was time to take that step. I had seen Veteran's United many times and decided to give them a try. I am so happy that I did! From getting my pre-approval right down to the closing they made it super easy! I have family and friends who purchased homes in the past and talked about the long, drawn out steps they had to take and the how hard it was to get to closing but that wasn't my experience at all! Veteran's United matched me up with an amazing loan officer and his incredible loan coordinator, they provided a concierge to help me find services and keep me on track all the way past moving day, and they even matched me up with the perfect realtor! The online portal makes things super easy to follow. It is like having someone holding your hand every step of the way. I am beyond grateful for my Veteran's United experience! I truly feel like a part of the family.
Vets. United helped my wife and I purchase our very first home and we couldn’t be more happy with what we got, when got it, how we got it. From the realtor that assisted us in finding our home, to the IRRRL loan process after purchasing it (210 days after we closed), the whole team at Veterans United have been top notch. The entire “buying experience” to the refinance later, was “pain-free” and simple. Veterans United, you ROCK!!!:)
Overall amazing and very smooth process, I didn’t think I was going to close on a home so fast and efficiently.
Jennifer was outstanding with getting my loan all set up. I will for sure be using Veterans United Again.
Fantastic experience overall, the team was very responsive and extremely helpful. 10/10 would do it again. Thanks!
I cannot recommend Veterans United till Veterans United sets and begins a Team of two and only two team members: 1. Loan Coordinator. 2. Loan Officer and that's it!
Response from Veterans United
Hi Miguel,
I appreciate you taking the time to share your thoughts with us. I understand that having a larger team involved in your loan process might feel overwhelming, and I’m sorry if it felt like too many hands in the mix. We try to structure our teams to provide specialized support at each stage, but your input is valuable, and I’ll make sure it gets shared with our team leaders.
If you have any other ideas or want to dive into this further, please don’t hesitate to reach out. I’m here to help however I can. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Overall the experience with Veteran’s United as amazing! My family and I are grateful for all the help and patience with the journey to purchasing our first home here in Killeen.
Veterans United was super helpful and made home buying less stressful!
Excellent customer service! Would recommend Andrew, Levi and Abby at anytime!
Great job, great team, and I'm a very satisfied home owner. Thank you everyone!
The veterans united team made the process of buying and refinancing my first home a breeze. I never felt uncomfortable reaching out because I knew someone would always be there to answer any questions.
Thanks a million for all the team !!
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The whole team you put together was very helpful and awesome thank you
Thanks for the great service provided, I will send any referrals straight your way.
Gabe Marley and Tanner Smith were great to work with. True professionals. I hope to have the opportunity to work with them again. My client was very happy working with them as well.
Nathan and his team kept me motivated throughout the process and reassured me when I was ready to walk away. They let me know we were close but they understood that if I wanted to walk away they supported my decision.
Absolutely top notch customer experience. I felt very taken care of throughout the entire process. The team was professional, knowledgeable , responsive and approachable. I felt like they were on my side and worked to get things done quickly.
