You guys were amazing and made everything so easy
Bobby and Jordan were excellent. Very personal and knocked it out
Veterans United is very knowledgeable, will work with you on any issues or questions and concerns. Smooth process not stressful. My second purchase with them highly recommend.
Great interactions and overall experience
Really great experience all around - really great support from my entire team!
When I first received the phone call from Joelle, I thought it was a scammer but she took her time to reassure it wasn’t and immediately sent over her credentials so I can know she was real. lol! And then Austin followed up with the same and after speaking with him I felt that I was in good hands!! Thank you guys!
Everything went well
Definitely worth it!
Thank you.
Everyone was so kind and worked diligently to answer any questions I had, as well as ensure a smooth process. I highly recommend!
I enjoyed Veterans United. They made this purchase of buying my house a breeze. Even when there were pin ups, they helped me through it and made it too easy.
As a first-time home buyer, you provided me with the complete service package from start to finish. Navigating the maze of contracts and procedures was made easy with your help. Thank you!
Exceptional work all around! Made my first time buying very pleasurable.
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My husband and I are also very grateful to have Michael on our home buying team. He was also very helpful answering our random questions while being under contract and the closing process.
The whole team was amazing and made this process very easy for me!
From Peter to Horace, Michel to Cara, everyone I worked with at Veterans United were friendly and knew their stuff. It made the process of buying a home a joy.
(1) The process took too long
(2) We didn't get final approval until a few days for closing
(3) Having to resend the same documents multiple times
(4) Having to work with, deal with multiple people, 4 or 5 people was exhausting & annoying
(5) People not responding to emails & text messages
(6) The constant "To Do List"
(7) Veterans United sucked any & all joy out of buying a house
(8) At the end we no longer wanted the house
Response from Veterans United
John, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Our Client Advocate team is always eager to listen and take action whenever possible.
