I felt that the service provided was cold hearted. While I did get the home there were things that I should have been made aware of as to achieve my goal. Which was 0 down and roll closing costs in. Closing ended up costing me almost 13k that I didn’t have 3 weeks before close and Neil knew that. Then when it was time for closing I was 800 short so Neil got me that 800 credit clearing out every cent we had to the point that I had to borrow money so I didn’t have to close my accounts and have the money to pay for the wire transfers. That doesn’t make a lot of sense to me. He said he cared and again showed me he only cared for his reputation and his pay check. You want to show some one you care, actions speak louder than words and when we are having a medical situation leave something in the accounts for I don’t know maybe food or their prescriptions.
Response from Veterans United
Hi Christopher, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
Amazing people to work with. Logan and my team went above and beyond and truly cares about their clients.
everyone on this team was AWESOME
I Veteran United was amazing, everyone went above and beyond to make our dream come true of being a home owner.
I am over the moon about the service I received with Veterans United! They will be highly recommended in my booj!!
Really great group of folks. Truly are there to get the job done for our veterans.
Since 2013 my husband an I have been using Mike Mange and his team. As far as we're concerned they are the only team for us. We have nothing but the utmost respect for Mike and his team. After enlisting in the military since 1980, I finally felt like a veteran in 2013 when I was first introduced to Mike Mange and his team. Although it was a different team at the time, you wouldn't know the difference between the 2013 team and the current team because the professionalism as well as knowledge and respect they give has remained the same throughout the years. Once again we would like to thank Mike Mange and his teams for all they've done over the years.
Highly recommend thanks for making a stressful situation so much better
This was our first home purchase and it went smoothly! Kedric Busch made this process easy and I couldn't thank him enough! We will work with Kedric again in the future and I definitely appreciated how he cared for me and my family. Veterans want to know they will be taken care of and him and his team went above and beyond for us!
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Chris Holdman and Julia both did outstanding job. We had some hurdles to over come on our end and they hung in there with me , and we got it all worked out. Again thank you both
Buying a house was terrifying. The sheer amount of paperwork and technicalities had me secretly looking at rental options the entire time.
But with Veterans United, everything was darn-near color-coded for me, complete with checklists for all our to-dos that kept me sane and on task.
I can't say it was easy-peasy, but I wouldn't have been able to keep everything straight, on time, and on task, without the organization that was presented to me from the start by my very patient concierge, loan officer, and Walter! Thanks everybody! You guys were great.
