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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

386,194

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 386,194 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Thank you so much for everything you did to make a dream into a reality. We never ever thought we would be able to buy a house and it was only thanks to the guidance and hard work of your team that made it happen.

headshot image of Shannon Matlack

Loan Officer: Shannon Matlack

NMLS# 982020

4 out of 5 Stars
Would Recommend
headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend

Excellent customer service and the paperwork process was fast and exceptional. I enjoy working with Amber, she is awesome!

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

4 out of 5 Stars
Would Recommend

Felt very secure using them. A little snafu with the warranty side but not on VUs part.

headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend

As stressful as home buying becomes, Kayla, Holli and Mariah were fantastic and made the process simple.

headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

VU is the best. My team was amazing. They always kept in touch with me, made sure all my questions were answered. My first home buying experience wasn’t as stressful as I thought it would be. Thank You Veterans United.

headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
Would Recommend

Blake was awesome!!! Very knowledgeable and kept us informed every step of the way!!

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

3 out of 5 Stars
Would Recommend

I had a flooring allowance and i did not receive the full amount because the numbers VU and the lawyer did was not correct so they took more money and now i am unable to repair the floor in the house. That is absolutely complete bs

Response from Veterans United

Thank you for sharing this with us Marita.

We certainly understand your frustration when contracts are updated and concessions fluctuate until the end of the process. While the closing attorney was doing their due diligence in requesting invoices for future work from your real estate agent, it seems like this did not end in a way that was favorable to you. As your lender we are always here to support, communicate and assist as we are able. Veterans United does not negotiate the contract and the concern with regard to the flooring coverage would have been a discussion with your real estate agent and the closing attorney to determine and disclose.

If you believe that you were not provided clear and accurate information, please contact our client advocate team and they will be able to provide you with the next available options to proceed. Please reach out to 1-800-212-5200 or ClientAdvocate@vu.com whenever you need us. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime.

We are wishing you all the best!

5 out of 5 Stars
Would Recommend
headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

3.5 out of 5 Stars
Would Recommend

Better communication wouldve benefited everyone other than that it was great.

headshot image of Josh Kirby

Loan Officer: Josh Kirby

NMLS# 2010844

5 out of 5 Stars
Would Recommend
headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
Would Recommend

Anne and her entire team was outstanding!

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend

I could not be more grateful for my team at Veteran United. The level of customer service they provided was out of this world. I will refer all my friends and family to this great company. God bless this awesome company and my loan team, Ryan, Erin Corrine and Mikayla.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend
headshot image of Zach Nelson

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend

The team I worked with, Jaimie, Matthew, Chandra and Jill, were wonderful. They took all the stress out of buying a home. They walked me through every step and answered all questions along the way. You can’t go wrong with this particular VU team.Thanks again for all your help.

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

4 out of 5 Stars
Would Recommend

It should not be this difficult for veterans to access their records and benefits. David and the team at Veterans United helped us navigate the VA, secure the VA loan and buy our dream home.

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Veterans United made my home buying experience a breeze! Their communication is on point!

headshot image of Jim High

Loan Officer: Jim High

NMLS# 1434955

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5 out of 5 Stars
Would Recommend
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

4.5 out of 5 Stars
Would Recommend
headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend

From the real estate agent to the loan team, everyone did their part and was amazing in doing so. They are all subject matter experts in their craft and if a friend or family member needed someone in buying or selling a house. I would recommend this team including real estate agent 1000/10, this was the best team I have worked with.

headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Would Recommend

We can not say enough good things about the entire team at Veterans United. The entire loan team kept us in the loop and was extremely helpful/informative through the entire process. It was a synchronized effort to ensure our loan, home insurance, and utilities were properly taken care of. We are very grateful for their efforts.

headshot image of Gerrit Hane

Loan Officer: Gerrit Hane

NMLS# 1002285

More Reviews

See all 386,194 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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