What an outstanding team of very knowledgeable people you have assembled. It couldn't have been an easier or better team we had the pleasure of working with. Even after the closing they're still willing to answer any questions that may come up.
From the very first phone call to the congratulation call, I was extremely happy about my experience. I hear so many horrible stories from people buying houses and how it can be so overwhelming, that is NOT the case with the team that helped me. I was informed and helped the entire way through. Not one time did I doubt or question anything because they were so upfront and honest with me.Thank you all for helping Veterans like me, we appreciate the support! My biggest goal is to reach out to all my fellow vets and let them know that there are people out there who care about us and will help us through this experience!THANK YOU!
Veteran's United is the place to go. They will set you up with a free quote, as well as give you a prequalified loan amount within 48 hours. The process was smooth and I never felt left out of any conversation. The team assigned to me would help day-in day-out until the property of our dreams was in our name. Thank you for everything VU.
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Everyone was helpful and always available
My team here at Veterans United made my first home buying experience far easier than imagined it would’ve been. The team was super friendly, punctual and went beyond just helping with the home buying, they listened, they cared and went out of their way to alleviate any stressors that would have been place on me. 10/10 would recommend.
AMAZING TEAM WILL HIGHLY RECOMMEND TO EVERYBODY I KNOW
I highly recommend using Veterans United. Their process is very clear and they help you through the entire process. I would use them again given the opportunity...
I received optimal service with very little effort on my part.
Adam Canote and Amanda Leger were supportive, effective, and made my refinance seamless.
Thank you for everything although alone took longer than expected. Everything worked out great in the end. I’m so happy in my new home. Thanks, Veterans United.
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Thanks to all involved to help me through this process without you all it would not have been possible. A tremendous heartfelt thank you!!!!
ALL the processes are simplified to the untrained eye with home purchases and refinance. I won't go anywhere else....ever.
Decisions were made by the loan officer without confirmation or approval from me. The loan officer did not seem to have my interest at heart. She did not work to find the best solution to my needs until after a complaint was made to her supervisor. The loan officer also made assumptions and did not explain some some processes and decision points which ultimately put me in a bind with a large amount of unnecessary stress and financial hardship
Response from Veterans United
Hi Paul,
I'm really sorry to hear about your experience with our team. It sounds like there were several points where we could have communicated better and made sure you felt fully informed about the decisions being made. You should always feel like your loan officer is working with your best interests in mind, and I'm sorry that wasn't your experience.
I understand how that lack of communication caused unnecessary stress and financial hardship, which is the last thing we want for any of our borrowers. It sounds like things only started moving in the right direction after you spoke with the supervisor, and that's not the level of service we aim to provide from the start.
My team would really like to dig into what happened and work to make this right moving forward. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we'd love the opportunity to discuss how we can help.
