Thanks to all involved to help me through this process without you all it would not have been possible. A tremendous heartfelt thank you!!!!
ALL the processes are simplified to the untrained eye with home purchases and refinance. I won't go anywhere else....ever.
Decisions were made by the loan officer without confirmation or approval from me. The loan officer did not seem to have my interest at heart. She did not work to find the best solution to my needs until after a complaint was made to her supervisor. The loan officer also made assumptions and did not explain some some processes and decision points which ultimately put me in a bind with a large amount of unnecessary stress and financial hardship
Response from Veterans United
Hi Paul,
I'm really sorry to hear about your experience with our team. It sounds like there were several points where we could have communicated better and made sure you felt fully informed about the decisions being made. You should always feel like your loan officer is working with your best interests in mind, and I'm sorry that wasn't your experience.
I understand how that lack of communication caused unnecessary stress and financial hardship, which is the last thing we want for any of our borrowers. It sounds like things only started moving in the right direction after you spoke with the supervisor, and that's not the level of service we aim to provide from the start.
My team would really like to dig into what happened and work to make this right moving forward. If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we'd love the opportunity to discuss how we can help.
Everyone on Jordan’s team was awesome
And Mrs. Barbara and Dave are a dream team and who you want in your side!!
Thank you for great experience and outstanding help in my home buying process. It was fast and flawless. Highly recommend.
Outstanding customer service! My only complaint is that we bought the house in February which meant the roof was covered with snow. Therefore, the home inspection report did not mention the roof, which we later discovered had several issues with broken/missing tiles and improperly patched areas. So be certain you get a complete inspection before finalizing your purchase.
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Get a better appraiser. Guy doesn’t know what he’s even looking at. And I’m talking even on the VA side. Love the house but definitely not worth what I paid. The sellers just did a quick flip and left lots of stuff unfinished or just truthfully fucked it up. So very disappointed in the appraisal since it’s simple little things you walk through the house and can just say that’s wrong and that’s not right. So not only do I have to pay what I paid I also have to do fix everything that they messed up, and the appraisal basically told them they didn’t have to fix anything. Which is just plain wrong because I guarantee if it was his house he was buying he would have wrote it all down. Just plain laziness. But overall yall were great. Appraiser needs to be fired on the spot.
Shout outs to our whole team from the realtor Megan from century 21. Kevin McMillen our loan officer. (Second time we had him).
Chad Anderson from united veterans. Chad made sure we had all our paperwork in order
With these three on our team we were well informed throughout this whole process
Veterans United is absolutely the best to assist with your loan. Nice to know there’s good people still around.
Veterans United is the way to go if you want to make the VA loan process smooth. VA loans kinda get a bad reputation with sellers and agents for being a bit more troublesome with all the paperwork and stricter appraisals etc. During the process, the team communicated well with all the parties involved and worked hard to get us closed in a timely manner. As someone who works in tech, I also really enjoyed the user experience with the app that keeps you up to date with what is going on and makes submitting and signing required documentation efficient and fast. Having an in-house insurance broker also really helps with getting the right coverage lined up quickly and sent over to the loan team.
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This mortgage company really works hard to make sure the vet is well taken care of. I am so proud and impressed on the one on one service they provided to me and my loan officer Reese Bader was excellent when it came to that he never let me down and he Always found the way to ensure things got done in my favor. Jeff Beatley was very helpful and working as a team with Reese.
If your a veteran and looking to buy a home give VA Home Loans a go. These guys did for me, now I'm in my own home..
This team made my home buying experience so stress free. Everything was laid out and they helped me stay on top of everything. I greatly appreciate all their help!
