Paperwork from lender was very deceitful once it was explained. Instead of having all the pluses and subtractions on one page they were scattered on different pages so it was very hard to keep track of them. The office was very hard to get ahold of unless I needed to review or sign something. And like I said earlier it was brought up to me the day before closing that I needed to bring over $4000 with me to close. None of this was explained except I was told my realtor should have done this.
Response from Veterans United
We appreciate you letting us know how you felt about the experience, Travis. It is our goal to provide consistent and personable communication to everyone we serve. We understand that there can come a time when your main point of contact may be assisting another client or away from the office. Whenever that occurs it is the perfect time for us to pull together as a team to maintain excellent service. Also, discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
Working with Veterans United was very easy, the easiest I have ever had it purchasing a home using a VA guarantee. Communication was great, timely, clear and concise. The web page made the whole process streamlined.
Both Danielle andy realtor worked together to get any corrections done, provided each other with pertinent information. The whole process was very smooth. This tells me that Danielle is very serious about her work and willing to work along side other entities to get the job done.
Thanks
I would 100% recommend Veterans United, Marty, and his team to anyone looking to buy a home!
Thank you for making everything so easy for me
Overall I had a great team, and would recommend them to others
I would work with this team anytime! From helping me and being patient while I worked on my credit score to being there during my closing. Lindsey was always there to answer questions even after normal working hours! Thank you guys so much!
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Great team! The process was easy. We are so happy with our new home ❤️
We want to specialially thank Sam and Beth for helping us along the way and through the process. Sam and Beth showed us ways to improve the value of my home and helped me along the way by providing valuable information concerning the home buying purchase. We want to thank them again for going above and beyond in helping us! Thank you!
I enjoyed my time working with my team. They laid everything out for me that I didn’t almost have to do anything. Great job Team!!
Amanda and her team were amazing every step of the way! Answered all my questions before I ever had to ask.
