During the process I felt like I was the only one communicating to both parties (realtor and loan team). Just prior to closing there was a bunch of missed paperwork or stuff just not done or verified. I really wish it was easier and less stressful than my first purchase with you all. I will definitely consider you all in the future but that is only consider. I do thank everyone for their help but I just felt like I was only needed when there was a problem and that’s the only time I’d be able to get everything I needed to know
Response from Veterans United
Hi Cody, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.
This was our second home loan with Veterans United. Our first time with Veterans United was amazing, the second time I cannot sing their praises as much. The home loan officer that we initially worked with was amazing. However, our second time around, others were assigned to the team and the communication was very poor. The lack of appropriate communication and follow through led us to not close on time. My family had moved out of our current home and drove 19-hours across the country to our new home. During our drive across the country we learned that the loan officer had not put together the documents needed to close our account and allow us to move on to closing. Our second experience was dreadful and I would not recommend Veterans United based upon our most recent experiences with them. We are a military family preparing for a year-long deployment and they made this experience significantly more stressful than it needed to be.
Response from Veterans United
Hi Lynn, thank you for your open and honest feedback. Providing clear and effective communication is a top priority. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your closing process to determine what our team may do in the future to help prevent a similar closing delay. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Marlon team are on point I recommend vet and civilian to veterans united and ask for Marlon and his team
All of the Veterans United were totally PROFESSIONALS, kept my wife and I abreast at all times. Never had a stressful time when conducting business with any of the Veterans United personnel. I would DEFINITELY recommend their services to anyone! AWESOME TEAM and Job well done.
10/10 - Would recommend!
I was really impressed by how smooth and fast this whole process was. I must admit, I was not expecting any of that. My ex-husband and I bought a house 20 years ago, literally in 2003 (we only kept it for 3 yrs.), and the process was horrible! So, thank you for the smooth process. You all are good!
The whole team and veterans has made the home buying process a breeze. The best team ever.
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Veterans United mDe the home buying process smooth, efficient, and very friendly. I would highly recommend VU to all fellow veterans looking to purchase. High praise goes out to the entire VU team!!
Awesome team super fast and helpful
Overly happy with everything! This will be short and sweet but want to say everything was amazing and even with a few bumps in the process they were all ironed out quickly!
Better companies out there that won't get condescending and rude when you send them the correct document they are asking for.
Response from Veterans United
Hi Thomas, thank you for providing information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
