On two occasions I answered Qs or gave information and was asked about the same ting later by another of the loan team. you might consider coordinating better between each other. That was the only suggestion that I had. All other aspects of the services that Genny and her team did for us was great.
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Communication could be better. I think the loan officers do what they can, but many of the military members using this service have never bought a house before. I think communication throughout the process could be better, so that the servicemember knows what to expect. Some delays seemed unusual to me, but other people were able to explain to me that they're very normal. If I knew a little more of what to expect, it would have been a better process.
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Have staff that really understand the process and know all of the documents that will be required and how each is handled and then the staff person needs to have an organized system so they can find the documents once the client has filled them out and faxed or emailed them in. Having to resend documents multiple times, especially when some were multi page and we had to pay $1 for each page, it was very frustrating. Also being told "Don, this takes care of all the items I need", and the within 2 or 3 days, "oh Don, I need these asap" and there would be more documents we would either have to fill out, or chase down. I have bought and sold property all the way from Alaska to Texas and I have never had this confusing and frustrating of dealings with an organization.
I enjoyed working with my loan officer. Mo O'Hare was a pleasure to get know in this lengthy process. I hope that you hire more loan officers like her. We love you Mo.
