The actual Loan took to long while we had to keep laying out money without promise that the loan would go through. It was more like an audit,then a loan application.
There were way too many nit picking questions asked with a written response required. NO ONE else requires an applicant to explain each and every deposit in his checking account. The process was quite frankly a pain in the butt.
Through each step of the process Mason was there to explain, and guide. He called after hours to give updates. He coordinated with external parties when given authorization to share information. I was pleased in every aspect.
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Verify the documents in clients files prior to asking for them over and over again. I was asked several times for the same documentation that I had already sent sent that hadn't been changed from previous. Also when a client calls and tells you that something is needed take note and action. I was in need of a letter or justification to seller for a repair, the realtor and I both called and requested it from VU and 3 weeks later VU called us asking for the status and said the repair was holding up progress on closing. Repeat documents were asked of my realtor as well. Suggest improving filing system and reviewing files before asking for them again.
