From beginning to end Zach and Britney were awesome. They made sure any fears we had were laid to rest. They made sure we knew what was going on all the time and even helped out with a buyers credit. Nothing short of awesome. Woukd definitely recommend. Will use in the future if I need to.
This was the worst buying experience I've ever had. This is the 7th house I have purchased, and the amount of back and forth to make a fairly simple purchase was exhausting.
Response from Veterans United
Hi Ryan,
I’m really sorry to hear that your recent homebuying experience was such a frustrating one. It’s disappointing to know that the process felt exhausting, especially given your experience with purchasing homes in the past. Buying a home should be exciting, and I’m sorry that the back-and-forth made things feel far more complicated than they should have been.
We’d appreciate the opportunity to look into what caused all the back-and-forth and see how we can improve. If you’re open to discussing it further, please don’t hesitate to reach out to my client advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
My friend asked me why I wasn't going through my bank to get a loan. The experts at VU know all about VA loans and the unique circumstances that can pop up. They were so knowledgeable and helpful. If I had known this process was going to be this easy I would have done this years ago.
Great working with Veterans United.
10 out of 5
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Love the experience
Thank you, thank you, thank you for all of your hard work on assisting us with buying of first and FOREVER home!!
Our experience with Veterans United was exceptional. We will definitely use them any time we have another home to buy and I know we will only look to them for services.
My only negative is I did not want to pay taxes and insurance with my monthly payments. I usually pay the whole bill the day it is due.
As a proud Marine Corps veteran, I am pleased to say that my Veterans United team was there for my wife and I every step of the way.
Although this is my first home, this is not my first home buying experience. This team was great! To all involved, my family and I, are grateful to you.
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The experience was good and I was glad to lower my monthly payment. I do think however the amount of closing costs on a refinance, or at least mine, seemed to be really steep. I know your purpose is to make money but would be nice to see those costs be made more affordable or not have have such a long lasting impact.
Sheldon is off the charts! Never enough good things to say. He made the refi process scary easy. He provided excellent service and exceeded all of my expectations. He was very knowledgeable, answered all of my questions and kept me informed every step of the way.I do not hesitate to recommend him to everyone I know. I will never buy another home or investment property without his assistance!
The team I had from Veterans United made my experience of buying my first home seem easy. I had zero knowledge of purchasing a home and they walked me through every step of the process start to finish. The app is an amazing tool that made me feel like I knew what I was doing. When I had a question it was easy to call the person working on my loan directly from the app. They were so quick at answering It felt like my loan was the only one they were working on. I have absolutely zero complaints only praise! Big thanks to the team for all the hard work!
Thanks to all involved.
We appreciate the work that was done. Thank you
