I wanted to give Brendan, Devin, and DJ a HUGE thank you for making this process amazingly easy! They navigated some issues (externally) that arose quickly and even saved me thousands on closing! They hard work and dedication to their jobs showed them very patient and knowledgeable and the service was outstanding! They definitely deserve to be recognized. A huge thank you to you guys, again!
Even though I committed a serious war crime that caused my termination from Active Duty at 13 years everyone treated me like decent human being. A rare thing nowadays. Look forward to working with them in the future.
The only reason I did not mark it a 10 overall was due to having to go back and forth with the numbers. Some numbers were not updated appropriately and I had to keep pointing them out. I do not believe this was my loan officer.
To all the veterans who served for your country Veterans United is serving you back for what you have done.
The underwriter was requiring bank statement confirmations on literally every cent that was deposited, through no fault of mine, to a joint account I had not used in two years. Dustin can explain it. The total amount over a 1 year period was a little over $200 because of reimbursements from my work which the DD did not talk between payroll and accounts payable. Had zero effect on my loan but created a ton of work for multiple people outside of the loan process.
Response from Veterans United
Hi Heath,
I’m really sorry to hear about the frustration with the underwriting process, especially when it involved something as small as reimbursements that didn’t impact your loan outcome. I can definitely understand how tracking down every deposit from a joint account that wasn’t in use must have created unnecessary work and stress for you, and I apologize for the inconvenience this caused.
It sounds like Dustin is familiar with the situation, and I’d love to dig into what happened here. If you’d like to discuss it further, feel free to reach out. You can contact my team directly at 1-800-212-5200 or ClientAdvocate@vu.com, and we’ll do our best to understand what went wrong and how we can improve.
With many challenges,Travis and Dawn consistantly hit it out of the park. Great TEAM!!
I am still in shock, excited and happy. This team of professionals made everything happen, dreams into reality. For all of my family including Rex the labrador, we thank all of you, and would recommend all of you .
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Veterans United blessed my family and I with a life changing experience with our home purchase. The delicacy was superb every step of the way. The attention to detail and the enthusiastic, excitement and motivation to get me to the finish line was unmatched. Thanks for everything team!
I would like to take this opportunity to share the overall experience while working with our loan officer Jeremy Arnold at Veterans United Home Loan. Let me begin by stating that Jeremy has displayed the absolute highest level of service that I have ever experienced. From the beginning Jeremy was tentative on the subject on what my wife and I were trying to accomplish. What separated Jeremy from most if not all other loan officers is the fact that he takes time to listen to what the customer is requesting. He analyzed our request and laid out options in step by step detail to help my wife and I satisfy our goal. Jeremy was also available at all times if we had any questions. He patiently ensured that we understood every detail and aspect of the loan process which alleviated any questions of uncertainty. Overall Jeremy truly treated my wife and I as human beings, with courtesy and integrity. We would highly recommend Jeremy Arnold to any one that wishes to utilize his level of professionalism and services which are beyond paramount. Looking forward to working with him again in the future.
Thank you to Adam and his team
