On original contact, I was promised no origination fee and no points with a better mortgage rate than competitors. Neither of those promises were kept. We continued with VU only because we didn't have the energy to go through the process again and we were under time constraints.
Response from Veterans United
Hey Larry,
I’m really sorry to hear about the experience you had with us. It sounds like there was a big disconnect between what you were initially promised and what ended up happening, and I can completely understand how disappointing and stressful that would be, especially with time constraints pressing on you.
We strive to be transparent throughout the loan process, and it’s clear we didn’t meet that standard here. My team would love the opportunity to dig into what happened and make sure your concerns are addressed. If you're willing, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d be more than happy to talk through this in more detail.
If you want to be treated like you are the only client in the world, then Veterans United Home Loans is the company for you. I have completed multiple loans with them through the years and would never think of going anywhere else.
Our home-buying experience with Veterans United Home Loans was nothing short of extraordinary! From start to finish, every single member of the team made me feel like we were their most important customers. It was like being treated like royalty during the biggest purchase of our lives, and yet, it was the most refreshing and stress-free process we’ve ever gone through. Their professionalism, kindness, and dedication to my needs blew me away. We will never stop recommending Veterans United, especially to my fellow veterans. They made this dream a reality, and we couldn’t be more grateful!
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Overall I had a wonderful experience with MyUV and their team.
This is my second time working with veterans united and gave and everyone on his team made the process very easy and smooth as possible
We were just blown away with the customer service we received from VU! We would absolutely work with them to buy a home. Thank you!!
Very professional and kept us up to date on everything
