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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

381,994

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

I cannot express enough how Veterans United teamed me up with a knowledgeable Realtor and made the whole process so easy for me. It had to be the quickest and smoothest process in the history of house buying. They even have a concierge who researches your utilities. They were very quick to process the paperwork and ensure everything was in order. I would highly recommend to anyone applying for a VA loan.

headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

4.5 out of 5 Stars
Would Recommend
headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Tom and his team are absolutely amazing. Corey Jackson and Jamie Ponders were in constant contact with me. Never once did I feel like I was alone in this adventure. Always positive and up beat even during a minor credit hiccup they never let me get discouraged! Even thier credit assistance department was fantastic. I would highly recommend Tom Champion and his ENTIRE team to anyone i know that is looking to buy a home. Thank you guys so much for helping me realize the American dream of owning my own home!

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend

Blake Crutchfield and his team were great! They made the process smooth and easy even when a hurricane was headed our way. We ended up changing a few things last minute and they were able to get the paperwork back in plenty of time for our signing acting like it was a walk in the park. They were rock stars, no question was considered too simple they answered them all and were always quick to respond.

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend

I don't have the words to say how overwhelmingly thankful we are for the professionals at Veterans United. It made what was a terrifying and unpredictable process feel like a walk in the park. We will forever be grateful to VU for bringing us home.

headshot image of Bobbie Hafford

Loan Officer: Bobbie Hafford

NMLS# 1108041

5 out of 5 Stars
Would Recommend
headshot image of Jake Ferguson

Loan Officer: Jake Ferguson

NMLS# 1993204

5 out of 5 Stars
Would Recommend

I must say this was a great experience. I have already shared with others what a great company you all are. I hope everyone there is like Tim and his team.
Thanks from the Rashe'da

headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend
headshot image of Mark Giessinger

Loan Officer: Mark Giessinger

NMLS# 2192214

5 out of 5 Stars
Would Recommend

Thanks, simple, straight forward, and seamless.

headshot image of Haley Craig

Loan Officer: Haley Craig

NMLS# 2328461

5 out of 5 Stars
Would Recommend
headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars
Would Recommend
headshot image of Austin Francis

Loan Officer: Austin Francis

NMLS# 1926637

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Don’t look anywhere else, Veterans United is your place. They feel like home when you’re feeling displaced and helpless during the home buying process. They go the extra mile and we can’t thank them enough!

headshot image of Colten Crowder

Loan Officer: Colten Crowder

NMLS# 1891929

5 out of 5 Stars
Would Recommend

Overall, Ross and his team made this a very successful buying experience. I came into the situation rather involuntarily, being forced to put my home on the market due to separation - so rather than say it was a "pleasant" experience, I'll say what means much more to me - that it was all incredibly SUCCESSFUL. Not only was everyone on the team communicative, friendly, and helpful, but they helped me to navigate through what has become a very arduous and formidable process - buying a home. MANY THANKS!

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend
headshot image of Jason McElvain

Loan Officer: Jason McElvain

NMLS# 1048051

5 out of 5 Stars
Would Recommend
headshot image of Samantha Rustemeyer

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend
headshot image of Austin Francis

Loan Officer: Austin Francis

NMLS# 1926637

5 out of 5 Stars
Would Recommend

Let’s just say I looked at reviews before deciding on Veterans United and the name I saw over and over was Montgomery. Maybe luck of the draw but that’s who I ended up with to walk me through everything! He’s super personable very responsive to me and my realtor, which is HUGE considering how hot the market (is/was) when I started my journey. The selling realtor should have left a review for me because they were in awe at how smooth our transaction went and that was certainly not my doing. Seriously consider this an option whether you are looking to buy today or in the future, you won’t be left behind.

headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars
Would Recommend

I enjoyed working with each team member and each went out of their way to ensure all of my needs was met

headshot image of Chris Clark

Loan Officer: Chris Clark

NMLS# 2211769

5 out of 5 Stars
Would Recommend
headshot image of Douglas Brady

Loan Officer: Douglas Brady

NMLS# 863095

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5 out of 5 Stars
Would Recommend

The Cons—-The agent was friendly, polite and courteous despite unavoidable distractions as some points were missed. Not always available for a transaction, showing or conversation.
More communication was had between us and the loan agent and her team than we were able to have with our agent which mostly occurred in the beginning of the transactions.
Luckily there was some availability for messaging but it removes the person to person contact leaving some questions unanswered and unaddressed without a timely response. We ended up without all the needed keys to the house, garage opener and any security information. We had to ask for the security code to get in the front door after closing.
Property ended up in disarray due to lack of maintenance and upkeep but the sellers but was neither enforced nor adhered to.The Pros—Although we’ve only been able to see a few homes with the limited time we were allowed, we still found ourselves satisfied with this home and most of the final closing results.
We were still able to establish our residence with the limited resources we had and our agent was able to secure an office of his own which will hopefully help him to thrive in real-estate.

headshot image of Hannah Wansing

Loan Officer: Hannah Wansing

NMLS# 1145297

5 out of 5 Stars
Would Recommend

The whole experience of working with veterans United home Loans was a truly satisfying experience. We were guided through each step of the way on a daily basis. It can be very overwhelming when purchasing a home……we felt comfortable and secure in working with this team.

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

I am a client for the second time with Veterans United and I will now ONLY use this company for any future transactions. The ease of use of your website and the amazing staff have definitely ensured that I will forever be a client. Thank you!

headshot image of Cindy Tolster

Branch Manager: Cindy Tolster

NMLS# 455905

5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend

I couldn’t have been happier with my home buying experience. This company took a potentially daunting task and made it streamlined and easy. Excellent service, and even better customer service and support from the loan officer and other staff. 10/10 would recommend to any veteran!

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

4.5 out of 5 Stars
Would Recommend

For this being my first home buying experience, I feel as though my veterans United team made this process a breeze and incredibly easy to understand everything.

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend

This is my second time using Veterans United for a VA home loan and used Stacy Sumpter and her team. I could not have gotten through the home buying process with out their support and caring attitude. I never felt like there was any other person buying a house but my husband and I. All of the details that go into purchasing a home can make you feel overwhelmed and lost, but not with this team of people; I always knew what was going on. This will always be my go if I ever purchase a home again.

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

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See all 381,994 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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