Please make certain that all personnel associated with the loan process communicate with each other, many times I had conflicting information. Please advise and make aware to any new clients that there may be closing costs so that there are no surprises at the end of the loan process.. the advertisement "little to no closing costs" is not quite accurate as I experienced a major financial set back due closing issues.
I believe that if your loan officers were given more direct access to information from the underwriters and the VA the loan process could have been taken care of more quickly. It may not be the case with every loan but when my loan got hung up with the VA and in underwriting I could not get any definite answers from the loan officer. I could not get an actual progress on the hang up nor could I get a actual time frame when it would be resolved. It did finally get taken care but I had to take extra time off of work to be able to move and settle in to the new house. It would not have been so stressful if I could have gotten answers.
I honestly can't think of anything that couldv'e been improved.
