My only concern was getting information (GFE) which was already outdated. Seems to me there might be a break in communication between the loan officer and other departments. In my opinion, everything sent to a prospective client should be sent through only one person for his(her) scrutiny of accuracy and appropriateness. Even during my first loan we had this problem and for me it was disconcerting.
Doing great as is, changes not really needed.
do not wait until last minute to get paperwork to client.
Make known all underwriter requirments earyler.
We always had to email our loan officer to find out the status. We weren't kept in the loop about the progress and our loan officer seemed like he wasn't familiar with what was going on. He always asked for one thing at a time instead of asking for all of the paperwork all together. The agent that came to the house was very thorough and friendly. I would recommend VUHL but would recommend that the loan officer keep in better contact with the client.
Just continue the great work!
I don't know how VUHL could improve. Everything went so smoothly; thus, not creating stress on us. We could not believe how fast and professional VUHL was with everything. Best we have ever dealt with.
Hand-off of information amongst customer and VUHL could be more organized.
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It honestly was a very smooth process. If anything, I would have enjoyed an "Out Look" . For Example, a 30-45 day calendar with dates certain things need to be completed.
No improvement needed that I seen.
ON MY EXPERIENCED i hope that all employees are like Ted Richardson who assisted us in our Home Loan from day one to the closing and he was the only one whom i spoke to on the whole processed of our loan. he return calls right away the same day c'oz every call is important to him and not take for granted, not like others there that you give them a call and you're not gonna receive any call back so there is no used of calling them back again c'oz you're not going to get any answers anyway.REMEMBER that the company's success depends on the employees.
No comment
Better accountability of already submitted required documents/info, in order to avoid redundancies and time/energy/resources lost or wasted due to avoidable errors.Perhaps a complete checklist and/or full disclosure of all documents/information for all concerned parties required for approval included in the initial packet
Everthing went great for me no complaints at all.
nothing
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No improvements that I can think of at this time.
no comments
I cannot suggest anything at this time as I feel the service provided to my wife and me was above and beyond what they needed to do.
I had a great experience.
Overall my experience with buying my first home was not the best. I have Jordan as my loan officer, but he was let go from the company. No one called me to notify me that my loan officer was going to change, I found out by calling the office and being told that he was going to be out of the office indefinitely. Then they assigned me Whitney. Which my first conversation with her, I didn't feel confident or comfortable with her, since she hadn't full read my file and wasn't sure on many thing. I asked to speak with the supervisor and Matt pretty much told me that they were over worked and short staffed and Whitney was to help me. I did also call corporate and Matt mentioned that Michael Price was not at the office and he wouldn't be able to assist me the right way so I should only contact him. I felt that there were issues after issues when Jordan was let go. For example Whitney kept asking about a form and I told her that I never received this particular form and she had me fill out and sign another form which I had already done 10 days prior. I would think if she had looked in my file she would have seen that I already had done that. Then Matt told me there was an issue with the funding with my COE, but come to find out that same day he knew that the SS# was incorrect and I was never told. They knew about this issue since the 22nd of the December, and I found out on the 28th, when I sent Matt an email and got an automated response that he was out of the office until Jan. 7th. I called Whitney and she told me that there was an issue with the SS#, which made no sense as to why no one called me or why Matt didn't touch base saying that he was going to be gone and someone was handling my file. Major lack of communication on his part that could have lead to the seller backing out of the offer. I than contacted Michael Price and only dealt with him and he was what made this horrible experience better and installed my confidence back in the company. He was very detai
None
Keep doing what you are doing, the service I received was impeccable.
