Mike Dianics really did a great job of getting me into my house. He was forthcoming and knowledgable and a pleasure to work with. He even fielded a few emails on the weekend. That is going above and beyond in my opinion.
Devon, Damien, and Johanna did an awesome job for me. I am a first time homebuyer and a 13 year veteran. I had a lot of questions and reservations about buying a home. Your staff was always available to help, they answered all my calls and e-mails quickley, and they helped me with all my questions and concerned. Now I am a homeowner with a great interest rate and great new home! I cannot express how greatful I am for your team and their great service. I know a lot of other servicemembers who are looking to buy homes, and I will be happy to reccomend Veterans United for their homebuying needs. Bravo Zulu to everyone who made my dream of homeownership a reality.Scott Rogerson, MK1 USCG.
Winsor did an outstanding job, there is no way that he could help anyone one better than he helped me.
reduce the number of people making contacts with the veterans applicant
Better explain process and procedures.
Continue to give your associates the best training , best tools to accomplish their mission and you will be rewarded with good results. That's a very tough business your in. We can keep America strong,and efficient this way.
Touch up your realtor personell
I don't see anything at all wrong with the service.Shane Martin was excellent in every way.
VERY EFFICIENT. KEPT US IN THE LOOP. CALLED US WHEN THEY NEEDED INFO SO WE GOT THINGS DONE QUICKLY. THEY MADE US PART OF THE PROCESS. THEY PROMISED A QUICK CLOSING AND IT HAPPENED! THANK YOU!!
The website tracker wasn't up and running as explained
They should follow the guidance in their own package. They never gave an update scale as they say in their packages.
Jon was awesome. At no point during our home loan process did I believe VUHL could be doing something different or better. Jon was always very polite, helpful and friendly. Any messages left for Jon were always returned in a timely manner. Thank you for all your help through this process.
Drawing a blank
I always think there is room for improvement, but what Devon Casady did for us was the best. We really thank he went above and beyond so thank all of you!
NA
Be available during closing should questions arise. Be honest about VA regulations like pest inspection. Loan officer was helpful throughout entire process but was not available during the closing when help was needed the most.
I thought the loan officer did a great job with everything
