Everything was perfact! Dan is a peach! Give him a raise. Only surprise was the funding fee! Yikes!
My LO did not respond to me for a whole day after my CL100 was submitted and we lost time. Also, she rarely answered my phone calls but would respond via email instead. I understand it is easier to have written record but found it a bit rude at times. Also, I understand the underwriter is separate from you, but I was led to believe for awhile the underwriter was asking for things at the last minute, and then found out just before closing that it was the LO who had not submitted everything to underwriting, not the underwriter asking for things at the last minute. Honesty goes a long long way! Towards the end I was constantly torn between trusting and believing my LO and rolling my eyes and saying here we go again.
Give more advise and explain options or what would be the best fit.
No improvement necessary
It seemed to me that everytime I thought i had sent all the needed paperwork there would always be something that was forgotten or underwriting needed from me. Be upfront with everything that is needed and set a firm timeline. Jumping through hoops while trying to buy a home is not a plesant experience. Thank you for all the help. JOSH HOFFMAN
Nothing to fix. Loan process was fast and easy.
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My loan officer Ben was professional and prompt with all the information I needed and everything he said. I feel if a company such as VUHL hires such quality workers then they must be doing something right.
I would have to say that MR. Mange was nothing less then phenomenal, a true professional every step of the process, him and his support staff wer
I feel that the process was handled well!
The loan officers need to be aware of all the requirements for the differant locations that houses are being built. In our case there was an issue for a certificate of occupance that VU said was required. there were several phone calls to the sales representative for DR Horton and myself that included a suggestion to hire a lawyer to obtain the certificate. After call to the applicable government office, the loan officer was told that a certificate of occupancy has not been required for the past 5 years. The loan officers need to rely on the expertise and integraty of the local sales representatives.
No Comment
Veterans United need to hire more people so that a simple mortgage, like streamline, does not take over three months to close.
I can only think of one thing and that is more timely and frequent updates on the status of the loan status.
In my mind VUHL required documents and information that was extremely intrusive. I would NOT recommend VUHL to anyone nor would I use them again.
No suggestions at this time.
As a first time buyer, I was very pleased with the VUHL. There wasn't a step in the process that wasn't explained fully and completely to me. Parts of the process were exasperating; but it was worth it in the end when I received the keys to my brand new home.
Nothing
I can't think of any thing to make it any easier. I am very pleased with everything!
Administrative/clerical personnel should be better trained - should understand that misinformation on a loan application is a serious matter. Case in point: Early on, Erin had someone else's information on my loan application, and, in all honesty, she was not the easiest person to talk to, deal with. etc. Like many young people today, she really didn't seem to care. I would insist on regular training, with emphasis on customer satisfaction and double checking all submitted information as a priority. I realize at my age I am "old school", but I was raised to believe the customer is "always right", and even though that may not always be true, at least, the customer should have the respect of the person they are giving information to. With Erin, I didn't feel this was the case.
